SOC Manager

9 hours ago

Delhi, India Outworx Solutions Full time

Level- L3

The SOC Manager is the operational and strategic leader of the Security Operations Center. This role is responsible for managing people, processes, and technologies to ensure the SOC delivers effective threat detection, incident response, and continuous improvement. The SOC Manager reports to Head of CDC and acts as the bridge between technical teams and business stakeholders

  • Lead and mentor SOC staff across L1, L2, and L3 tiers
  • Oversee hiring, onboarding, training, certification and performance evaluations
  • Coordinate 24x7 shift coverage and ensure readiness for high-severity incidents
  • Manage day-to-day SOC operations, including alert triage, incident escalation, and response coordination
  • Ensure adherence to SLAs, KPIs, and compliance requirements
  • Oversee the implementation and tuning of detection rules, playbooks, and automation workflows
  • Act as the escalation point for critical incidents and ensure proper documentation and RCA (Root Cause Analysis)
  • Coordinate with SOC Leads/Shift Incident Managers, SOC Analyst and client stakeholders during major security events
  • Lead post-incident reviews and lessons learned workshops
  • Develop and maintain SOC SOPs, RACI matrices, and compliance documentation
  • Generate executive dashboards and monthly/quarterly reports on SOC performance
  • Participate in governance forums and transformation workshops with clients
  • Oversee the health and optimization of SIEM (Microsoft Sentinel), SOAR (Azure Logic Apps), and UEBA platforms
  • Drive automation and AI integration in collaboration with GenAI and Automation Leads

Tool / Technology
MS Appsentinels and Logic Apps

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