Hotel Manager

2 weeks ago

Siliguri, India OYO Full time

Job Title: Hotel Sales Manager
About OYO OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services. We operate in 35+ countries with 157K+ storefronts, bringing affordable, trusted, and easy-to-book stays to millions of customers.
Location: Siliguri - Multiple Locations Role Type: On-site, 6 days a week.
What You Will Do

  • Lead the hotel team to ensure smooth operations and seamless guest check-in & stay experience.
  • Identify training needs and conduct regular staff training sessions
  • Manage shifts, staff rostering, and daily team stand-ups
  • Ensure adherence to company SOPs and compliance policies
  • Drive revenue by ensuring room availability and increasing booking conversions
  • Enhance guest experience and resolve escalations through stakeholder management
  • Conduct surprise audits (Quality/Revenue) and submit reports with resolutions
  • Ensure adoption of Daybook for operations management

Key Performance Indicators

  • Customer Experience & NPS
  • Hotel Revenue / VAS / Contribution Margin

Required Skills

  • Excellent communication & interpersonal skills
  • Strong command over English and regional language
  • Proficiency in hotel management software and computer applications
  • Knowledge of industry standards, best practices & safety regulations

Who Can Apply

  • Only freshers (no prior PF or UAN number)
  • Any graduate especially in Hotel Management preferred.

How to Apply: INTERESTED CANDIDATES CALL OR TEXT DIRECTLY ON or mail your cv

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