Customer Support

4 weeks ago


Ganganagar North Parganas, India Genpact Full time
Hi Applicant,We are scouting for CUSTOMER SUPPORT - (Non Voice) for Kolkata.(WORK FROM OFFICE)Job Description:Job Location: Kolkata (Only Work from office)Shifts: Flexible with any shiftResponsibilities-

Provide resolution to maintain standards of quality-

Review content and provide resolution based on prescribed guidelines-

Recognize trends and patterns and raise issues timely-

Provide insights to help improve the support to the users-

Maintain a thorough understanding of process and policies-

Provide excellent customer service to our customersQualifications we seek in you-Minimum qualifications-

Any Graduate (except Law)-

Only Freshers are eligiblePreferred qualifications-

Effective probing skills and analysing / understanding skills-

Problem solving skills with customer centric approach-

Must be able to work on a flexible schedule (including weekend shift work)Interested candidates can share their resume over or apply here for the same.

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