Microsoft D365 FO Specialist

Job Description: D365FO Functional SpecialistPosition Title: D365FO Functional SpecialistLocation: Niles, ILEmployment Type: Full-TimePosition OverviewWe are seeking a D365 Finance & Operations Functional Specialist to support and enhance our mature Microsoft Dynamics 365FO environment. This role is focused on driving business process improvements and system enhancements across key business domains—Finance & Accounting, Procurement, Call Center/Customer Service, and Fulfillment/Warehouse Operations.The ideal candidate has a strong functional consulting background in D365FO, with the ability to analyze and document requirements, translate them into system configurations and process flows, and collaborate with stakeholders to optimize end-to-end business processes.This is not a developer role; rather, it requires a functional ERP consultant mindset—understanding business needs, designing solutions within the system, and enabling adoption across teams.Key ResponsibilitiesFinance & Accounting- Partner with Finance leadership to design and implement process improvements in areas such as GL, AP, AR, Fixed Assets, Budgeting, and Financial Reporting.- Ensure compliance with GAAP and regulatory requirements while leveraging D365FO capabilities.- Support evolving financial planning and analysis needs, including advanced reporting and integration with BI platforms.Procurement & Supply Chain- Collaborate with Procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.- Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes.- Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Call Center & Customer Service- Work with Customer Service/Call Center leaders to refine sales order processing, customer interactions, and case management workflows.- Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.- Develop processes that improve customer experience, retention, and responsiveness.Fulfillment & Warehouse Operations- Partner with Warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).- Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.- Support workforce adoption of SOPs, handheld/scanning devices, and real-time reporting.Cross-Domain / ERP Functional Support- Document business requirements and map them to D365FO functionality—acting as the bridge between business teams and technical resources.- Manage functional configurations, testing, and UAT for enhancements, integrations, and upgrades.- Lead process workshops, training sessions, and end-user enablement.- Drive continuous improvement initiatives to support business scalability and operational excellence.- Maintain a backlog of enhancement requests and help set priorities in alignment with business strategy.Qualifications- Bachelor’s degree in Business, Finance, Supply Chain, or related field.- 5+ years of ERP functional experience (Microsoft Dynamics 365FO or AX preferred).- Demonstrated expertise in at least two functional areas: Finance, Procurement, Customer Service/Call Center, or Warehouse/Logistics.- Strong ability to document requirements, map processes, and configure D365FO modules.- Experience with testing, training, and end-user enablement.- Excellent interpersonal skills; able to work across Finance, Operations, and IT stakeholders.- Strong problem-solving and analytical capabilities; able to balance detail with strategic impact.Preferred Skills- Experience with system integrations, BI tools (Power BI, SQL), or e-commerce platforms.- Familiarity with multi-entity/global environments.- Knowledge of change management and training best practices.- Prior consulting or ERP project experience.