Technical Support Engineer
3 days ago
The ideal candidate will have a passion for Troubleshooting and Solving Technical LAN and Software related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting, Problem-solving skills and be a self-starter with the ability to work independently.
Job Responsibilities1. Research and identify solutions to Technical issues.2. Manages day-to-day Incident and Service requests3. Responsible to manage the Service Desk email box and assign emails to appropriate department4. Ensure that complaints should be resolved on time.5. Provides ticket status to resources as needed6. Provide technical support, account integration, backend support and advice to IT teams7. Excellent knowledge on Hardware & networking.8. Basic Database querying
Technical Requirements1. Experience and knowledge of Linux/Windows Server administration.2. Experience with CDN configuration (Cloudflare or any other CDN).3. Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other).4. Experience with Patch Management.5. Knowledge of Load Balancers.6. Knowledge of Active Directory, LDAP and SSO integrations.7. Knowledge of Data security & Firewalls Rules.8. Ability to diagnose and troubleshoot technical issues.
Professional Attributes1. Excellent communication skills2. Attention to detail3. Analytical mind and problem-solving aptitude4. Strong Organizational skills5. Ready to work in Shifts.6. Visual Thinking
Educational Qualification : Diploma or simple graduation with Computer hardware courseExperience : 1 - 2 years
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