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Senior Manager Service
4 months ago
About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.
Discover Impactful Work:
Carry out onsite installation, qualification, repairs, preventive maintenance, and on-site/ virtual support of Thermo Fisher Scientific’s range of LSMS (Life Sciences Mass Spectrometry) / IOMS (In-organic Mass Spectrometry) equipment's in professional, reliable and customer-orientated manner.
Will be primarily responsible for Asia Pacific Region (excluding China)
Conduct training sessions for customers on the equipment operation, calibration, and maintenance.
Ensure compliance with customer SLA (Service Level Agreement), industry standards, and internal critical metric objectives.
Strictly adhere to all local safety regulations and company policies during field operations.
Achieve service revenue target by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.
Respond promptly and proactively to the customer needs, maintaining close relationships with Company Sales, Marketing, and Service teams to ensure quality resolutions for all service and product issues.
Perform your duties efficiently and a commercially appropriate manner.
Education
Bachelor’s Degree in Instrumentation / Electronics Engineering.
Experience
10+ years of hands-on experience servicing Mass Spectrometry (LCMS/GCMS/In-organic MS) equipment.
Knowledge, Skills, Abilities
Conduct on-site installation of MS equipment and follow testing procedures to ensure accurate working.
Conduct on-site scheduled planned maintenance visits.
Provide onsite / virtual troubleshooting and repair support for customers.
Cultivate and develop positive working relationships with customers, end users and company personnel's.
Timely completion and submission of the FSR (field service reports).
Provide training for customers and users on system’s operation / maintenance.
Escalate the outstanding service issues with system in timely manner.
Provide feedback over product quality to factory.
Must have strong interpersonal and effective communication skills.
Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns.
Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
At Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell.
