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Senior Executive(Benefits(B1) Full-Time
2 months ago
• Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
• Adhere compliance and generate control reports
• Generate statutory reporting per country requirement
• Audit Management - Active participation in internal/external audits
• Escalation management
• Generating scheduled/ ad-hoc reports
Skills Required
• Excellent understanding of Employee Benefits
• Proficient in MS-Office (preferably Excel)
• Project management
• Quality management
• Results driven
• Foster teamwork
• Giving feedback
1.Provides an administrative support service within specified guidelines and Aviva brand values.
2.Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
3.Gains the trust of the customer through the provision of accurate and timely information and support services.
4.Records all information accurately on appropriate systems.
5.Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
Other Details
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