Intake Representative

SVC PH Inc. an affiliate of Executive Boutique Call Center is currently looking for Intake Representatives to start ASAP

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Executive Boutique/Select VoiceCom and think its a great place to work .

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it

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Position Summary:

Receiving and processing patient admissions responding to questions assisting with the development of an initial plan of care and providing exceptional customer service.

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly inhouse massage
• Cash incentives of (Php5000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and familylike working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

Responsibilities:

• Receives and processes patient admission into our agencys EMR system for home health services.
• Coordinates care by assigning case manager and clinician to ensure 48 hour admission.
• Follow up on inquiries related to the patient admission and staff availability.
• Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.
• Data Entry using EMR (Kinnser) Secure messages application Gmail google doc office (Adobe and Excel).
• Provides outstanding customer service.
• Answer incoming calls and place outbound calls.
• Answers intake calls explaining services and setting appointments.
• Scheduling/rescheduling appointments managing 15 calendars.
• Assists nursing therapists and administrative team as needed.
• Performs other duties of a similar nature or level.

Desired Skills & Knowledge:

• Must be a Nursing graduate or an undergraduate (completed at least 2 years of tertiary education) with at least 6 months of voice experience
• Good English communication skillsboth written and spoken
• Strong phone skills for inbound/outbound calling
• Strong administrative skillsaccurate typing and spelling are essential to this role
• Hospital or medical office experience is preferred but not required
• Familiarity with medical terminology is an advantage
• Ability to work with computers and different software packages (e.g. MS Office)
• Ability to enter in large amounts of data into systems
• Ready to take new responsibilities and grow professionally
• Willing to ask questions and work as a part of the team even remotely located
• Available for occasional overtime work
• Willing to start ASAP
• Willing to work fulltime night shift
• Looking for a longterm position

How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg. Cebu IT Park Apas Cebu City from Monday to Friday anytime between 9AM9PM .
What to prepare:

• Updated ecopy (not printed) of your resume (.doc .docx .pdf)
• Pen
• ID

or
Quick apply online If shortlisted our recruitment team will reach out to you within 13 working days . Due to the volume of applications we receive every day only shortlisted candidates will receive a phone call for an interview anytime between 10AM7PM (MondayFriday) .

Remote Work :

No