Area Operations Manager

3 weeks ago


Odisha, India Muthoot FinCorp (MFL) Full time

Skillset & Competencies

  • Visiting branches and rendering necessary support for continuous improvement
  • Render necessary support to branches to ensure data quality/data enrichment
  • Render necessary support to branches enhance digital adoption
  • Render necessary support to branches on Product queries, technical issues regarding Gold Loans, SME loans and TPP
  • Centralized coordination of KYC maintenance & ensuring quality assurance
  • Verification and clearance of documents as per checklist prior to sanction of Gold loans.
  • Handling customer queries and resolving grievances as per customer service standard
  • Initiate necessary action for settlement of accounts involved in internal and external fraud in consultation with respective stakeholders
  • Necessary assistance to ensure hassle free NCD and Forex Operations


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