
Senior AVP
1 week ago
*Job Title:* Delivery Lead – Senior AVP
*Location:* Noida or Bangalore
*Reporting To:* Vice President – Delivery
*Experience:* 12+ years (with at least 3 years in a leadership role)
*Employment Type:* Full-time
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### *Role Overview:*
We are seeking a dynamic and experienced *Delivery Lead (Senior AVP)* to head the delivery of AI-based conversational platforms, with a strong focus on technologies such as *Amelia.AI*. This individual will be responsible for end-to-end project delivery, stakeholder management, and team leadership across large-scale enterprise implementations. The ideal candidate should have hands-on experience in implementation, team management, and coding, coupled with excellent client-facing communication skills.
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### *Key Responsibilities:*
• Lead the *end-to-end delivery* of conversational AI projects, ensuring quality, timelines, and budget adherence.
• Serve as the *primary point of contact* for internal stakeholders and external clients, managing expectations and driving satisfaction.
• Provide *technical leadership and hands-on guidance* on platforms like *Amelia.AI*, and integrate them into broader enterprise ecosystems.
• Manage and mentor a *large, multi-functional delivery team* of 50+ professionals, including developers, business analysts, and QA engineers.
• Collaborate with solution architects, product managers, and engineering teams to define scope, timelines, and delivery roadmaps.
• Monitor key performance indicators (KPIs), project risks, and implement corrective actions as needed.
• Develop and implement best practices for *Agile/DevOps* methodologies to ensure high-quality and timely delivery.
• Participate in *code reviews, technical deep-dives*, and maintain a hands-on approach to technology wherever required.
• Prepare and present regular updates to senior leadership including the VP and executive stakeholders.
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### *Required Skills & Experience:*
• *12+ years of experience* in IT services or consulting, with at least *5+ years* of project delivery leadership.
• Strong working knowledge of *Amelia.AI* or similar Conversational AI platforms (e.g., IBM Watson, Google Dialogflow, Azure Bot Framework).
• Demonstrated experience in *managing delivery teams* of 50+ across multiple geographies.
• Solid foundation in *software development (coding)* – preferably in Python, Java, or Node.js – with the ability to contribute or debug where needed.
• Strong understanding of *AI/ML workflows, NLP concepts*, and system integration principles.
• Proven expertise in *stakeholder management*, client communication, and handling escalations effectively.
• Experience working with Agile/Scrum methodologies and tools like JIRA, Confluence, or Azure DevOps.
• Excellent *verbal and written communication skills*, with the ability to interact confidently with C-level stakeholders.
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### *Preferred Qualifications:*
• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Certifications in Agile (Scrum Master/PMI-ACP) or AI-related technologies.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
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