ホテルインフォメーションプロジェクトマネージャー・Property Compendium Project Manager

4 weeks ago

india Niseko Alpine Developments NISADE Full time
Job Description

ABOUT THE COMPANY


The Luxe Nomad, Asia-Pacific’s leading luxury Vacations Rental and Management company has been announced as a majority stakeholder of NISADE, Hokkaido’s largest and longest-established Property Management Business, to set new standards in the delivery of guest experience and service. 
Headquartered in Singapore with exclusively managed properties in Bali and Thailand, The Luxe Nomad has established itself as a leading travel agent in Niseko since 2015. Rated excellent on Trustpilot and with over 141,000 followers on Instagram, The Luxe Nomad is known for its agile marketing approach, having worked with regional and global celebrities and influencers.

 

Our mission is to champion, inspire and enable our guests to travel well. We take pride in our attention to detail, our focus on excellent service, and building personal connections with our guests. By taking the guesswork out of your holiday, we invite you to “Dream a little. Travel a lot.”

会社概要  
 
The Luxe Nomadは、アジア太平洋地域をリードするラグジュアリーヴィラ予約ポータルおよび管理会社であり、北海道最大かつ老舗のプロパティマネジメント事業者であるNISADEと戦略的パートナーシップを結び、ゲストの体験とサービスの提供に新たなスタンダードを打ち立てることを発表しました。 
 
シンガポールに本社を置き、バリやタイにも管理物件を持つThe Luxe Nomadは、2015年以来ニセコを代表する旅行代理店としての地位を確立してきました。トラストパイロットで優秀と評価され、インスタグラムでは133,000人以上のフォロワーを持つThe Luxe Nomadは、機敏なマーケティングアプローチで知られ、地域や世界のセレブリティやインフルエンサーと仕事をしてきました。 
 
私たちの使命は、ゲストの皆様を応援し、インスピレーションを与え、素敵な旅ができるようにすることです。細部にまで気を配り、優れたサービスを提供し、ゲストと個人的なつながりを築くことに誇りを持っています。私たちは、お客様の休暇の手間を省き、"Dream a little. Travel a lot.”を実現します。 

JOB DESCRIPTION
 

The Property Compendium Project Manager will play a pivotal role ensuring consistent and up-to-date information is provided across hotel compendiums for a seamless guest experience throughout their stay.


With exceptional organizational and writing skills, attention to detail, interest in gadgets and technology and an ability to work independently, you will thrive in this position, while enjoying traveling around the vibrant surroundings of Niseko. This is a contract role for 6 months (June - November), that is integral to the overall operations of the Property Management and Guest Experiences team.


仕事内容  
 
The Luxe Nomad/NISADEは、定評のあるオーナー兼不動産管理部門を持ち、そのポートフォリオにはアジア各地に幅広い物件があります。パンデミックから脱却し、The Luxe Nomadとのパートナーシップで新たな目的意識を持って、私たちはプロパティマネジメントとオーナー＆ゲストエクスペリエンスを推進し、ホスピタリティ業界の現状に真に挑戦したいと考えています。 
 

この「ホテルインフォメーションブック プロジェクトマネージャー」ポジションは、お客様の滞在中に、シームレスな顧客体験を提供するため、ホテル内の各コンテンツに一貫した最新情報を提供する重要な役割を担っています。


このポジションでご活躍いただける方は、物事を集約する力、文章力、細部に目を配れる力、電子機器や技術的なことへの関心、自身でプロジェクトを進められる力が求められます。また、北海道ニセコという大自然の中での6ヶ月間（6月～11月）の契約社員でのお仕事となります。宿泊施設の運営と顧客体験に欠かせないお仕事です。

  • Review and update hotel compendiums across The Luxe Nomad/NISADE’s18 properties/700 units in Hokkaido (Niseko, Furano and Rusutsu)

  • Work in conjunction with Hotel Operations, Guest Services and Property Owners Team to access properties and systematically review appliances and amenities in each room

  • Work in conjunction with Hotel Operations, Guest Services and Property Owners Team to detail the appliances, services and dining, local information, safety, rules & regulations, property & general info in hotel compendiums is correct and up to date

  • Work with revenue team to ensure that information (factsheet info, hotel features, amenities, points of interest) is updated on all online listings and help cross check active listings on managed OTAs and websites

  • Maintain efficient and accurate record-keeping of property and room details

  • Translate compendiums into both Japanese and English

  • Maintain regular communication between teams


* 北海道（ニセコ、富良野、ルスツ）にあるThe Luxe Nomad/NISADEの運営管理する18宿泊施設（700ユニット）のインフォメーションブック(コンペンディアム）を見直し、更新する。
  • ホテルオペレーション部門、ゲストサービス部門、オーナーズ部門と連携し、実際にその宿泊施設にアクセスし、各部屋の家電製品やアメニティを体系的に見直す。
  • ホテルオペレーション部門、ゲストサービス部門、オーナーズ部門と連携し、ホテルインフォメーションブックに掲載する家電製品の使い方、サービス、館内レストラン、周辺情報、館内案内、一般情報、などを簡潔かつ伝わりやすくまとめる。
  • 売り上げ管理部門と協力し、すべてのデジタルリストの情報（ファクトシート情報、ホテルの詳細、アメニティ、セールスポイント）が正確に更新されていることを確認し、他のオンライン予約サイトやホームページも統一されて更新されているかの校正を行う。
  • 宿泊施設と客室案内が効率よくかつ正確に記録されるよう維持する。
  • インフォメーションブックは日本語と英語の2言語で正確に作成する。
  • チーム間の定期的なコミュニケーションを維持する。

Requirements
  • Experience in the travel or hospitality industry, preferably in a marketing or service provision role
  • Native level of Japanese, and has in-depth knowledge of the Japanese culture
  • Strong attention to detail when writing or translating to or from Japanese.
  • Ability to take responsibility for own projects and timelines
  • Experience in copywriting and blog writing and adjusting a tone of voice to match the brand.
  • Professional, courteous, and friendly manner and be a good team player
  • Some knowledge in Adobe/Canva or Graphic Design would be desirable. 
  • Hold a Japanese driver’s license
  • Basic English communication skills

日本語と英語に長けている方
ニセコ在住もしくは仕事の期間、移住が可能な方
運転免許証（AT限定でもOK)
ガジェットや電子機器に興味のある方
デザインとUIの知識をお持ちの方
細部へのこだわり
うまくまとめる構成力と文章力をお持ちの方
仕事に対する情熱、熱意を持ち、自発的に動ける方
協調性を持ち、チームの一員として活躍できる方
同様の職務経験があれば尚可
顧客体験をより良いものにするために力を注ぎたいという純粋な願望が示せる方

SKILLS  

Independent and Reliable | Attention to detail| Efficient | Excellent writing skills | Honesty| Multitasking | Personable Demeanor | Resourcefulness | Adaptability | Quick-thinking | Problem-Solving | Ability to Meet Deadlines


スキル

独立性と信頼性｜細部へのこだわり｜効率性｜優れた文章力｜誠実さ｜マルチタスク｜人柄の良さ｜臨機応変さ｜適応性｜頭の回転の速さ｜問題解決能力｜期限を守る能力




Benefits 福利厚生

SALARY PACKAGE/BENEFIT 

 

  • Competitive Salary Package
  • Recreational Allowance
  • Annual Leave 
  • Bonus Scheme 
  • Regular Company Events 
  • Annual Company Trip 

給与パッケージ/福利厚生 

 

  • レクレーション手当
  • 年次休暇 
  • ボーナス制度 
  • 定期社内イベント 
  • 社員旅行 

Requirements
Excellent interpersonal and relationship building skills that will enable the building of a deep and trusted relationship Superb accuracy and attention to detail Ability to respond quickly and be flexible, strategically reactive to meet deadlines Effective time management and organisational skills are required Positive attitude – teamwork orientation and overwhelming desire to attend request Intermediate to advance skills in Excel Proficiency on MS Office Suite products Demonstrated ability to serve as a knowledgeable resource to visitors to the area Ability to independently identify, research and resolve issues Capability to efficiently complete tasks in a fast-paced environment Demonstrate a high level of professionalism and confidentiality Ability to multi-task and work on several projects at once Ability to communicate effectively in English and Japanese, with associates, management, owners and suppliers, both verbally and in writing, and must have excellent writing skills

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