Senior manager

Location: Bangalore About the Team The Marketing and Growth team at Navi drives user acquisition and retention by building a strong brand presence and executing data-driven campaigns. They work cross-functionally with business, product, and analytics teams to expand the customer base and increase revenue. The team drives growth through targeted messaging, performance marketing, strategic partnerships, effective use of social media, impactful brand campaigns, and storytelling to build loyalty. What We Expect From You Responsibilities: Growth hacking and Strategic thinking: First principles thinking to develop and execute comprehensive growth strategies with transformative potential for Navi’s core businesses. Design GTM of new products/features launches. Experiment with innovative approaches to unlock new growth levers Ownership: Drive and own growth goals for Navi’s businesses. Increase Users/Transactions/ AUM as well as positively impact customer experience Team management: Lead and mentor a high performing team of growth managers Customer Lifecycle Management: Drive Acquisition, Retention and Reactivation charters. Lead efforts to acquire new users through channels like paid advertising (Google, Meta, Affiliates), content marketing, partnerships, and referrals. Own the success of outbound channels (PNs, Email, SMS, RCS, Whats App, In-app widgets) and other retention initiatives Stakeholder management: Work closely with Analytics team to take data-driven decisions, with Design and Brand team to create high impact creatives, with Product and Business teams for GTM of new products/features launches and drive alignment on growth objectives Data backed approach: Analyze customer data and feedback to identify opportunities for improving customer satisfaction and engagement. Be the voice of the customer in the room Key skills required: Must Have: 7+ years experience across Growth marketing, Customer Lifecycle Management, Business, or Product roles with a very good grasp on analytics, customer understanding & content Growth-first thinking with a focus on achieving strategic objectives. Track record of driving growth at scale Highly analytical and data-driven approach Adaptability to navigate the evolving marketing landscape and explore new trends and technologies Exceptional leadership, team management, collaboration and communication skills Ability to thrive in a fast-paced environment Good to Have: Experience in the BFSI industry or fintech startups Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi At Navi, it’s about how you think, build, and grow. You’ll thrive here if: You’re impact-driven : You take ownership, build boldly, and care about making a real difference. You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. You embrace change : You adapt quickly, move fast, and always put the customer first.