Senior Global Process Solution Key Use

4 weeks ago

india Volvo Group Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

At (ENTITY) you will contribute to the transformation of our company, the transport industry and society at large. You will: 

List here the main mission and responsibilities. Describe the context of the role in one sentence. Give the candidates a broad understanding of what they would do and deliver. No need to be exhaustive, focus on what’s new, different, or exciting about this role and describe it with strong action verbs (e.g. leading, overseeing, developing, creating). Give a taste of the projects they’ll be working on and who they’ll collaborate with.

Your future team

Describe your team in a sentence or two: number of members, roles, backgrounds, team culture … in other words, your team selling points. As an option, you can include here a photo or a video of your team welcoming candidates or describing what they like best working here. You can do that with your own phone, as a team building exercise. It will guarantee you great attention

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

List here the job requirements in terms of skills, knowledge, and experience but also mindset and motivation. 
Separate between essential requirements (4 to 6 maximum) which would disqualify any candidate, and “nice to have” characteristics. 
Ask yourself if your expectations are inclusive of all possible candidates in terms of gender, nationality, personality etc. 

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

This bullet-pointed section should answer the following questions. You may ask team members what they enjoy. 
• Describe how you care for people and value their wellbeing. 
• Talk about the atmosphere in the team together with the flexible arrangements and work life balance you offer. 
• Highlight the opportunities to develop, build a career and work globally or cross-functionally. 
• Relate to location, physical work environment and services on site when they are selling points. 

Ready for the next move?

Select one of these calls to action or mix them or phrase your personal invitation:
• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
• If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today 
• Come join us for a cup of coffee or a call. We’ll discuss how we can help each other on our journey together. Here are our contact details / Send us a text message on XXX / Connect with me on LinkedIn. 


We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

Group Finance contributes to realizing the vision of the Volvo Group by developing and providing a wide range of expert services from financial planning to accounting, business controlling, M&As, financial reporting and investor relations. With Volvo Group Finance you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win. 

The Senior Global Process & Solution Key User supports process/solution development, improvements, and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants.

The Senior Global Process & Solution Key User will support the end users and support the full utilization of process and solutions.

 Key responsibilities:

 • Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities

• Analyse business issues and business requests from a process and solution perspective before initiating a formal change request

• Collect, analyse, propose, and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader

• Participate in acceptance tests (process and solution)

• Approve/Reject user acceptance test (i.e. new solution releases)

• Identify root cause to define process and solution improvement area and propose solution or escalate

• Review and accept process/solution development and improvement proposals

• Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)

• Address IT end user questions and act as single point of escalation to the ITS support

• Accept escalation of process / IT solution maintenance and support issues and development and improvement proposals on behalf of the end users

• Register a change request

• Initiative meetings with various stakeholders to communicate the process deliveries and Issue resolution

• Communicate and anchor process/solution improvement proposals

• Support implementation of standard process/es and solution(s)

 • Support the definition of process measurement/s

• Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader

• Perform process training and give support to end users

• Perform SAP trainings for end users

• Represent the users in user groups/reference groups or similar forums

• Closure driven, work with a sense of urgency

• Flexible and willing to work in any shifts

System knowledge:

MS Office proficiency, SAP working knowledge 

Very good knowledge of tools used in the specific area

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