Senior SMB Account Executive

2 months ago

bangalore, India Zendesk Full time
Job Description

We are looking for a passionate and self-motivated Senior SMB Account Executive to drive sales and growth within the India market. The ideal candidate will possess strong hunter skills combined with excellent account management abilities.

As a Senior SMB Account Executive, you will be responsible for identifying and acquiring new business opportunities, as well as nurturing and expanding relationships with existing SMB customers.

Key Responsibilities:
  • Develop and execute a strategic sales plan to meet and exceed revenue targets, with a focus on acquiring new business and expanding existing accounts.
  • Conduct thorough needs assessments and solution demonstrations to understand customer requirements and position Zendesk’s products and services effectively.
  • Build and maintain strong relationships with key decision-makers and influencers within target accounts, leveraging consultative selling techniques to drive value and ROI.
  • Collaborate closely with cross-functional teams, including Sales Development Representatives, Sales Consultant, partners and Customer Success Managers, to ensure seamless customer onboarding and ongoing satisfaction.
  • Stay informed about industry trends, competitive landscape, and market opportunities to effectively position Zendesk’s offerings and differentiate our value proposition.

Qualifications:
  • Bachelor’s degree in Business Administration, Marketing, or related field.
  • Proven track record of success in SMB sales, with a minimum of 3 years of experience in software sales, preferably within the SaaS or technology industry.
  • Strong hunter mentality with a demonstrated ability to prospect, qualify, and close new business opportunities.
  • Exceptional communication and presentation skills, with the ability to articulate complex concepts and solutions effectively to diverse audiences.
  • Strategic thinker with a customer-centric approach and a passion for driving customer success.
  • Ability to work autonomously in a fast-paced, results-driven environment while maintaining a high level of accountability and integrity.
  • Fluency in English and proficiency in regional languages is a plus.

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

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