Senior Technical Support Engineer

3 weeks ago


Chennai, India ShamiRa Talent Solution LLP Full time
Technical Support Engineer

Role Description: Technical Support EngineerThe ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at easetroubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.Role Requirements? Provide 24x7 support primarily in US shifts for enterprise users? Excellent Communication skills? Skilled to troubleshoot ISP & OS related technical issues? International (US, EU, Australia) Inbound voice and chat experience? Accent trained

Maximum CTC : 4.2L / annum and Transportation&Shift allowances of Rs 9,500/mon

Technical skills requirementsThe candidate must demonstrate proficiency in,? Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application(billing/data center)? Hands on experience in enterprise tools like GSuite, and Microsoft Office? Familiar with ticketing Tools like ServiceNow and JIRA

Qualifications? 1 to 5years of work experience in International Voice Technical Support? B.Tech, BCA, BCOM (Computers), M.Tech, MCA



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