Technical Support Senior Engineer
2 weeks ago
• Receives inquiries from FL, investigate and process the inquiry, get necessary information from other Supply Line (SL) functions, reply to FL.
• Receives the elevator /equipment/component orders from FL and books the order into SL Order Book
• Verifies the received order information, steers order bound engineering and confirms the order to FL.
• Composes, collects and sends necessary technical information to FL. Involves internal interest groups if necessary.
• Informs FL when drawings are ready for approval in EDMS.
• Receives and processes clarification requests from FL, and provides replies.
• Confirms material delivery times and transfer prices to FL
• Receives “No Return Point” confirmations from FL and triggers into ERP.
• Informs FL about any deviations in delivery operations.
• Communicates and collaborates actively and effectively with FL, e.g. by organizing front line or customer visits / meetings
• Manages order’s financial result, ie. is responsible for order’s transfer prices to FL and project’s profitability.
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