Senior VDI Engineer

2 days ago

Gurugram, India Ahead Full time

AHEAD is seeking a highly experienced Virtualization Engineer with L3-level expertise in Citrix, NetScaler, and Horizon to join our Managed Services team. We are looking for professionals who are self-driven, customer-focused, technically sound, and capable of handling complex environments with minimal oversight.

Roles and Responsibilities

  • Provide Level 3 technical support for complex Citrix and NetScaler environments.
  • Administer, maintain, and troubleshoot Citrix infrastructure including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Citrix NetScaler ADC (MPX/VPX).
  • Perform advanced diagnostics and tuning of NetScaler Gateway, load balancing, and content switching features.
  • Manage and optimize a range of VDI environments, including VMware Horizon, Citrix, and Azure Virtual Desktop.
  • Oversee day-to-day operations of VMware vSphere, including performance analysis, disk/network configuration, patching, and remediation.
  • Conduct root cause analysis and implement permanent fixes for recurring infrastructure issues.
  • Apply industry best practices to maintain performance, availability, and security of virtualized infrastructure.
  • Create and maintain accurate technical documentation, runbooks, and environment diagrams.
  • Act as a technical escalation point within the Managed Services team.
  • Ensure timely and professional handling of incidents, service requests, and changesaligned to SLA.
  • Collaborate with the Manager, Technical Operations to deliver client-specific technical solutions and roadmap planning.
  • Stay updated with the latest advancements in virtualization and Citrix technologies and integrate learnings into client environments.

Qualifications

  • 8+ years of experience in Virtualization and Infrastructure support with a strong focus on Citrix and NetScaler ADC (MPX/VPX/SDX).
  • 6+ years of hands-on experience in deploying, managing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD) and VMware Horizon environments.
  • Experience with Citrix NetScaler Gateway configuration, SSL VPN, traffic management, load balancing, and performance tuning.
  • Solid understanding of AVD (Azure Virtual Desktop), Citrix Cloud, and integrations with Azure AD.
  • Exposure to hardware platforms like Nutanix, Dell, HPE, Cisco UCS is required.
  • Familiarity with monitoring tools such as LogicMonitor, ControlUp, SolarWinds, and Citrix Director.
  • Experience with Managed Services or Consulting environments is a plus.
  • Strong documentation and reporting skills.
  • Proven ability to manage multiple incidents, tasks, and stakeholders in a high-paced environment.
  • Excellent verbal and written communication skills.
  • Relevant certifications such as Citrix Certified Expert (CCE-V), CCIA, NetScaler Certifications, or VMware VCP are strongly preferred.

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