Hiring For International voice ProcessBanking

2 days ago

Bengaluru, India Rivera Manpower Services Full time

Warm Greetings from Rivera MANPOWER

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

Deepa : / /

(Please send us a message on WhatsApp in case the numbers are busy).
NOTE:Provisional Degree Certificate and PANCARD (Hard Copy) mandatory.

Job Description:
We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details Process: International Voice Support
Salary:

  • Freshers: 20,000- 25,000 per month
  • Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience)

Qualification Criteria:

  • Education: Graduation is mandatory
  • Excellent verbal communication skills in English
  • Basic computer proficiency and typing speed (25/30 WPM)
  • Willingness to work in night shifts and rotational offs

Experience Required:

  • Freshers with excellent communication skills are welcome
  • Mandatory: Experience in international voice process for experienced candidates

Key Responsibilities:

  • Handle inbound and outbound international calls in a professional manner.
  • Resolve customer queries, complaints, or issues efficiently and accurately.
  • Maintain detailed documentation of customer interactions in system records.
  • Adhere to process workflows, compliance standards, and quality benchmarks.
  • Collaborate with internal teams for escalations or issue resolution where required.
  • Meet performance targets related to call quality, resolution rate, and customer satisfaction
  • .

Desired Candidate Profile:

  • Any Graduate / Undergraduate (With Excellent English Communication)
  • Freshers & Experienced (05 yrs) can apply
  • Must be open to work in rotational shifts/night shifts
  • Good typing speed and listening skills

Role Highlights:

  • Opportunity to work with leading global clients
  • Develop and enhance communication, problem-solving, and service delivery skills
  • Exposure to US OR UK, (Night/Rotational Shifts)
  • Fast-paced and growth-oriented work culture
  • Extensive training and support provided for freshers

Regards,

Vijay :

Rivera Manpower Services.

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