Technical Support Representative
2 weeks ago
The Technical Support team member is part of the Customer Support department and is primarily responsible for inbound inquiries via email. This individual must have professionalism, patience, and a people-first attitude, while attention to detail is a must. The TSR will be responsible for assisting Apollo users by providing specialized service to answer technical and product inquiries, diagnose bugs and troubleshoot while providing a stellar customer experience.
Provide a world-class support experience through their technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues with ownership.
* 3+ years of experience in customer support or customer support & sales (cross sales, SDR and similar), customer success, or similar;
* Has experience working in a fast-paced environment, while delivering high-quality work exceeding the goals;
* Proactive, fast learner;
* Highly empathic, can read customers and adjust responses to the situation;
* Collaborative, knows when to ask questions and escalate without inconveniencing others with trivial things;
* Always puts the customer first, solves for the root cause not only the effect;
* Previous experience with multi-channel support (email, chat and/or phone);
* Working experience with Salesforce, Zendesk, and Intercom (or similar tools);
* Excellent written and verbal communication skills;
* Experience working a set schedule, and managing their own time efficiently;
* Willing to work on weekends.
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Support Representative
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India Pluralsight Full timeJob Description: Product Support Representative The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an outstanding customer experience with every interaction. Excellent interpersonal skills are critical as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad...
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Technical Support Representative
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Technical Support Representative
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india EMAPTA Full timeJob Description Empower Your Career and Personal Life as a Technical Support Rep in the Internet Service Industry! Our client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider. Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an...
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Technical Support Representative
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india Booth and Partners Pte Ltd Full timeJob Description We are a wholesale internet infrastructure carrier providing top-tier connectivity solutions to retail service providers. Our mission is to deliver reliable and efficient internet services, ensuring seamless connectivity for our clients. We pride ourselves on our commitment to excellent customer service and technical support.Role Overview: As...
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Technical Support Representative
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Technical Sales Representative
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india SENCE Recruit Full timeJob Description Job Title: Technical Sales RepresentativeJob Location: NigeriaJob Overview:Our client, a leading foreign manufacturer specializing in Personal Protective Equipment (PPE), is seeking a dynamic and results-driven Technical Sales Representative to join their team. The Technical Sales Representative will play a crucial role in promoting and...
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Technical Sales Representative
1 week ago
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India Pluralsight Full timeJob Description: **Job Description**: The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an outstanding customer experience with every interaction. Excellent interpersonal skills are critical as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience,...
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India Playrix Full timePlayrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month. We are currently seeking...
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