Manager-Voice of Customers
2 months ago
TITAN Company Ltd
Position
Assistant Manager – Customer Loyalty
Job Location
Corporate office, Bangalore
Band/Grade
L5/L6
Reporting to
Head – Loyalty
No of Position
1 No
1. Scope of the role
Establishing and leading the Gifting business on the Encircle Portal from start to end. Ideate, Plan and Execute with efficiency various promotion and customer engagement activities as well.
2. Job Profile
· End to end conceptualization, planning and execution of setting up the gifting business on the loyalty portal. This includes ensuring product availability , order management and fulfilment.
· Working on promoting this business via digital marketing , other initiatives
· Responsible for Curating , executing (end to end) customer events
· Coordination with various brand teams for facilitating other engagement initiatives
· Working knowledge & experience of ecommerce, website and social media management
3. Key Deliverables
Achieving Gifting Business goals, Events , Campaigns and Social Media Management
4. The right person
1. Some background and working knowledge of Ecommerce
2. Understanding and experience of website management and social media marketing
3. Good networking skills
4. Good at project & stakeholder management
5. Strong execution skills
6. Team player
7. Good communication skills
8. Willing to Travel (domestic)
9. Result oriented
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