Account Director

5 days ago

mumbai, India HH Global Full time
Purpose of the job
The Account Director is responsible for the development and nurturing of the account. The role is essential in strengthening relationships with the client and identifying growth opportunities for the business by ensuring the client is aware of and understands the full range of services offered by HH Global. The Account Director will take full responsibility for the strategic and operational managements of the account, whilst managing key projects ensuring all work is completed in line with the SLA whilst developing a network of suppliers and managing their performance.
This role involves the coordination of the provision of services and ensuring that the quality of service meets the client’s expectations. A strong understanding of contracted terms and service levels is required, as well as taking ownership of the overall financial performance of an account.
Key Responsibilities:
Working closely with the Global Account Director to deliver Account Strategic plans
Develop strong relationships with senior key decision-makers
Maintains a comprehensive knowledge of the clients; business and sector
Ensuring that the contract is managed in line with our contractual responsibilities
Manages overall financial performance of the account, risk analysis, and remedy
Working with Commercial, Purchasing, and Business Development teams to identify new business opportunities, engaging and implementing these services
Carrying out and following up on customer satisfaction surveys
Regular Management Information reporting and production of account relationship plans
Ensuring that activities comply with the Company’s policies and procedures.
Identifying risks to the account and putting in place strategies to manage these risks.
Contract review and renewal
Responsible for budgeting and financial reconciliation, variance reporting, and P+L activities
Managing costs and operational problems
Presenting at board level to internal and external stakeholders
Operates effective two-way communication with direct reports
Identifies areas of business resource risk and works to structure teams to ensure balance
Management of aged debt, including recovery and elimination
Optimise account gross profit
Responds positively and promptly to client requirements and instills in others a passion for exceeding client expectations
Manage account performance against target and assume responsibility for your team
Knowledge, Skills + Experience:
Strong knowledge of Print, POS, and Promo
Experience in managing department financials
Highly skilled at dealing with key stakeholders
Strong organization and time management skills
Ability to nurture and develop relationships with all stakeholders
Able to present account planning and strategy for retention, growth, and added value
Demonstrable track record of successful client and contract management
Can anticipate internal and/or external issues that will impact own business units and teams and able to develop contingency plans to manage such issues
About HH Global
HH Global is an independent first choice partner in outsourced marketing execution for leading brands. We support our clients’ marketing programs with data and insights, digital solutions, content development, print and direct mail, promotional products, packaging, in-store environments, and temporary and permanent point of sale (POS). Our focus is on improving quality, sustainability and speed-to-market in these areas.
We work with some of the largest, most exciting and most progressive global companies including Google, Coca Cola, Nike, Pfizer, Co-op, and Samsung.
HH Global has over 4,000 employees, and has offices across Europe, Middle East, Africa, the US, Latin America and Asia-Pacific. Sustainability is at the forefront of our business model; we consistently pioneer and lead the way with the latest innovations and initiatives to meet our #climate pledge goal of achieving net-zero carbon by 2040 or sooner.
What else is in it for you?
We’re a people business – we know that our people are our greatest asset, and we strive to create an environment in which passionate, innovative and talented individuals thrive.
We’re committed to giving back, and all of our team have the opportunity to take time out to volunteer for one of our nominated charities every year, to support the fantastic work that they do.
If you would like to be part of our exciting journey and are looking to start your career working with the world's largest and most recognized brands, click apply to find out more, we would love to hear from you
Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.

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