Client Registration Administrator
7 months ago
Role Objective:
To provide a streamlined and efficient information service for new and existing Clients on behalf of the business, by assisting global business functions with completion of client questionnaires, business registrations, client assessments and due diligence responses.
Key Responsibilities
The main duties will be to:
▪ Complete company registrations with both potential and existing clients in line with the business relationship and provision of services, and in accordance with defined timescales.
▪ Register and conclude formal client due diligence questionnaires and declaration forms to support supplier engagement practices.
▪ Address client inquiries and provide assistance on registration and survey processes.
▪ Collaborate with internal stakeholders to ensure legal, financial and compliance documentation is accurate and approved in line with business authority levels.
▪ Support maintenance of a central database of core business registration documents.
▪ Provide key information and statistical data to internal stakeholders, and clients, in accordance with prescribed tenders/bids/registrations.
General and Continuous Improvement:
▪ Observe a code of strictest confidentiality at all times.
▪ Maintain service standards associated with a client facing role.
▪ Adhere to NES Fircroft’s policy, practices and expectations including the prescribed Employee Handbook.
▪ Undertake other duties commensurate with the position to ensure the smooth operation of NES Fircroft’s Client Registration practices, team objectives and overall compliance obligations associated with industry standards and expectations.
Health, Safety & Environmental (HSE)
Every employee of NES Fircroft holds a responsibility to:
▪ Take reasonable care for the health and safety of themselves and others whilst at work.
▪ Cooperate with the business and its representatives on HSE matters and participate in any HSE training prescribed by the business.
▪ Strictly follow safety procedures and guidelines in the workplace.
▪ Handle equipment (office, building or personally issued devices) in a safe manner and not intentionally interfere with or misuse such equipment that it may danger the safety, welfare or health of themselves or others.
▪ Report on any identified hazards in the workplace, any injuries, strains or illnesses as a result of conducting their role and/or any HSE issues arising during the course of their role.
Person Specification
The individual will have excellent time management, organizational and communication skills (both written and verbal English language), and a keen eye for detail. The ability to collaborate effectively with cross-functional teams and stakeholders at various levels is important as is the ability to interpret legal and similar official documents or questions effectively to achieve results. This position is ideal for someone who thrives in a fast-paced environment, is committed to maintaining high standards of compliance and accuracy, and can prioritise quickly and effectively, as well as working with minimal supervision to strict deadlines.
The candidate should be proficient in Microsoft Office Suite, especially Excel, and have experience with database management as use and understanding of various customer led portals is required.
Essential Criteria.
▪Proven experience working on Bids, Tenders, Client Registrations or similar using client facing portals within the service industry. (3-5yrs. preferable)
▪ Good communication skills – fluent English; spoken and written.
▪ IT Literate – Excel, Word, website applications/portals, etc.
▪ Proven understanding of client due diligence processes and the importance of a timely and accurate results.
▪ Interpretation of document contents and document requests timely and accurately.
▪ Experience of processing business registrations through external portals, systems, or similar online tools.
▪ Proven experience and necessary skills as an administrator working in a demanding role.
Desirable Criteria.
Whilst desirable to have recruitment industry experience (but not a necessity), the preferred candidate should have experience working on Bids, Tenders, Client Registrations or similar using client facing portals within the service industry. Additionally, the candidate should have 3-5 years of experience working within a large global organization.
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