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Technical Pre-Sales Engineer

2 months ago

india ESET Full time
Job summary The Technical Sales Engineer is responsible for supporting the sales staff in presenting technical presentations of our products as well as assisting on installations of our products in both a pre and post-sales support role.

Job description

Pre-sales activities involve technical support in sales presentations, product demonstrations and assisting customers and resellers with product evaluations, training of ESET partners, system integrators and resellers. 

This individual will work closely with both our sales team as well as supporting our reseller partners within the APAC region. This position works closely with Channel Sales Managers to develop business opportunities and maintain customer satisfaction. Position interacts with Technical Support and Customer Service representatives. 

The successful Technical Sales Engineer will be a team oriented individual with the ability to balance both the sales goals and technical responsibilities of the role

Responsibilities and Duties:
• Provide pre- and post-sales technical support to customers and partners.
• Consult with external customers to interpret customer requirements while providing product application assistance.
• Provide product demonstrations both in person and thru webinar to potential Partner/Distributors/clients.
• Assist sales team and partners in closing business through on-site visits.
• Provide technical training for channel partners.
• Participate in trade shows, seminars and other industry events.
• Provide feedback to product development regarding product changes as it relates to customer requirements.
• Champion the ESET product line and Technology Alliance product line through product presentations and technical demonstrations at customer and partner sites.
Requirements
Education: A college degree in computer science, cyber security or a related discipline.
Experience: Between 3-6years of related work experience within the cybersecurity, IT industry
Knowledge:
• Certified Ethical Hacker (CEH)
• Security assessments of network infrastructure, hosts and applications – another element of risk management
• Troubleshooting – the skill to recognize the cause of a problem
• DLP, AV and anti-malware – an understanding of the tools used to protect the organization
• TCP/IP, computer networking, routing and switching – an understanding of the fundamentals: the language, protocol and functioning of the internet
• Windows, UNIX and Linux operating systems, on which most of the business world runs
• Backup and recovery solution – basic understanding on how backup and recovery solution works
Language: A1 – English, B1/2 – Mandarin
Leadership: Not required
Magnitude (Area of Impact): Area of impact is large from a remote/indirect perspective. Pre-sales Technical Engineers work very closely with the Channel Managers in addressing any technical areas and is crucial for closing the sale.