Operations Coordinator
4 weeks ago
About Us We are a growing active tourism company dedicated to providing unforgettable experiences. We are passionate about offering unique journeys that are off the beaten tracks and are looking for a new team member to help us grow. The Role We are looking for a hyper-organized and proactive Operations Coordinator. This is a 100% remote (work-from-home) role. You will be responsible for turning customer inquiries into perfectly executed bookings. You will sit between our sales team, our customers, and our network of suppliers to ensure every trip runs smoothly from start to finish. What You'll Do (Key Responsibilities) Receive customer inquiries and manage the entire booking fulfillment process. Contact vendors to check availability, get quotes, and negotiate prices. Create and finalize clear booking itineraries and costings for the customer. Process all reservations with vendors and manage payments to them. Prepare and send final booking confirmations, vouchers, and pre-trip information to customers. Act as the main point of contact for any post-booking customer questions, changes, or issues. Handle real-time operational problems with a calm and solution-focused attitude (e.G., a vendor cancellation or a customer delay). Maintain accurate records of all bookings, payments, and vendor details in our spreadsheets/CRM. Who You Are (Requirements) 2-5 years of experience as a Booking Coordinator, Operations Executive, or Travel Consultant. Must have experience working for a travel agency, tour operator, or hospitality company. This is essential. Extremely organized and detail-oriented. You must be able to manage 10+ bookings at different stages without letting anything fall through the cracks. Excellent communicator (both written and verbal English). You will be writing professional emails to customers and negotiating with vendors via phone/WhatsApp. A natural problem-solver. When a problem happens, you look for a solution, not just report the issue. Proficient with Google Sheets / MS Excel and comfortable learning new tools. Self-motivated and disciplined. You must be able to manage your own time and be productive in a remote setting. Remote Work Requirements A quiet, professional, and disturbance-free space to work from at home. A high-speed, reliable broadband internet connection. Your own modern laptop/desktop and smartphone.
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