Team Manager

2 weeks ago


Ajit, India Alorica Full time
How your role contributes to the success :
Monitor day to day team operations including; queue management, inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by sellers.
Handle escalated seller and buyer issues.
Respond to inquiries from both buyers and sellers through email, live chat, and phone.
Provide real-time assistance to Seller Service agents.
Facilitate agent development through tri-annual reviews, new agent training, and frequent coaching feedback.
Communicate high level issues and fulfillment trends to upper management.
Complete new hire orientation, gaining the resources you need to be successful.
Gain advanced knowledge on how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
Begin having 1-1 meetings with direct reports focusing on coaching and rapport
Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.Gain ability to recognize order issues and trends while monitoring agent’s day to day activity.
Display ability to recognize and address agent errors and provide constructive feedback on how to meet their KPI’s more effectively.
Apply methods to execute individual tasks that positively impact the team.
Play an active role in continued learnings to advance skill sets necessary for team goals.
Independently resolve escalated customer issues to provide positive ticket buying experience.
What You’ll Bring:
Excellent knowledge of the ticket fulfillment process.
Strong problem solving and independent decision-making skills.
Ability to manage multiple tasks and projects simultaneously.
Proactive in identifying potential order problems and finding resolutions.
Track record of performance and reliability.
  • Team Manager

    2 months ago


    ajit, India Alorica Full time

    How your role contributes to the success :   Monitor day to day team operations including; queue management, inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by sellers. Handle escalated seller and buyer issues. Respond to inquiries from both buyers and sellers through email, live chat, and...

  • Team Manager

    3 weeks ago


    ajit, India Alorica Full time

    How your role contributes to the success :   Monitor day to day team operations including; queue management, inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by sellers. Handle escalated seller and buyer issues. Respond to inquiries from both buyers and sellers through email, live chat, and...

  • IT Manager Team Lead

    4 hours ago


    ajit, India RChilli Inc. Full time

    The IT Team Leaders envision and set goalsfor a companys information technology department. This pivotal roleinvolves managing our Hosting Cloud Services like OCIAWS GCP hardware resources and infrastructure and ensuring thesecure and efficient operation of our ITenvironment. The ideal candidate will have a proventrack record in IT management a strong...

  • Senior Web Developer

    2 months ago


    ajit, India Chris Engineering Team Full time

    We are looking for a Senior Web Developer to build and maintain functional web pages and applications. Senior Web Developer responsibilities include leading a team of junior developers, refining website specifications and resolving technical issues. To be successful in this role, you should have extensive experience in building web pages from scratch and...


  • ajit, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Team Manager

    2 months ago


    Sahibzada Ajit Singh Nagar, India Alorica Full time

    How your role contributes to the success :  Monitor day to day team operations including; queue management, inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by sellers. Handle escalated seller and buyer issues. Respond to inquiries from both buyers and sellers through email, live chat, and...

  • Team Manager

    3 weeks ago


    Sahibzada Ajit Singh Nagar, India Alorica Full time

    How your role contributes to the success :  Monitor day to day team operations including; queue management, inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by sellers. Handle escalated seller and buyer issues. Respond to inquiries from both buyers and sellers through email, live chat, and...

  • SEO Team Lead

    1 month ago


    ajit, India Webguruz Technologies Full time

    Skills & Experience: The essential skills that an SEO Team Lead(TL) or SEO Leader requires are given below: Minimum 5+ years of experience in Digital Marketing and 2 years of experience in team handling Internet-savvy, a must (know a lot about being on the internet or doing things with the internet) Internet-friendly creative that can...

  • SEO Team Lead

    3 days ago


    ajit, India Webguruz Technologies Full time

    Skills & Experience: The essential skills that an SEO Team Lead(TL) or SEO Leader requires are given below: Minimum 5+ years of experience in Digital Marketing and 2 years of experience in team handling Internet-savvy, a must (know a lot about being on the internet or doing things with the internet) Internet-friendly creative that can...

  • Account Officer

    1 week ago


    Ajit, India Gandalf Chris Engineering Team Full time

    We are looking for an Account Officer to support our Sales team and provide quality customer service.Account Officer responsibilities include preparing sales proposals, updating internal databases with client and contract details and conducting market research. If you have good communication skills and would like to gain sales and marketing experience,...

  • Account Officer

    1 month ago


    ajit, India Gandalf Chris Engineering Team Full time

    We are looking for an Account Officer to support our Sales team and provide quality customer service. Account Officer responsibilities include preparing sales proposals, updating internal databases with client and contract details and conducting market research. If you have good communication skills and would like to gain sales and marketing experience,...


  • Ajit, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...


  • ajit, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • IT Manager Team Lead

    18 hours ago


    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    The IT Team Leaders envision and set goalsfor a companys information technology department. This pivotal roleinvolves managing our Hosting Cloud Services like OCIAWS GCP hardware resources and infrastructure and ensuring thesecure and efficient operation of our ITenvironment. The ideal candidate will have a proventrack record in IT management a strong...


  • ajit, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Team Lead

    59 minutes ago


    Ajit, India Ditinus™ Technology Private Ltd. Full time

    We are seeking a highly skilled and experienced Team Lead - Full Stack Developer PHP to join our dynamic team at Ditinus Technology Private Ltd. As the Team Lead, you will be responsible for leading a team of developers and overseeing the development process for ourPHP-based projects.This is a mid-level position with a requirement of 4 to 6 years of...

  • Team Lead

    1 day ago


    ajit, India Ditinus™ Technology Private Ltd. Full time

    We are seeking a highly skilled and experienced Team Lead - Full Stack Developer PHP to join our dynamic team at Ditinus Technology Private Ltd. As the Team Lead, you will be responsible for leading a team of developers and overseeing the development process for our PHP-based projects. This is a mid-level position with a requirement of 4 to 6 years of...


  • ajit, India Hubstaff Full time

    Are you ready to embark on an exciting career journey in logistics? Look no further than Immensity Logistics ! As a leading logistics company, we hire qualified individuals to join our dynamic team. We value diversity, innovation, and a passion for excellence, making Immensity Logistics an ideal workplace for those looking to make a meaningful impact in...


  • ajit, India T & A HR Solutions Full time

    Posted on -April 8, 2023 Designation - Talent Acquisition - Team Lead Location - Mohali Experience - 6 - 10 Years Salary - 6 -10 LPA Gender - Any Qualification - Graduate Skills - Communication skills, Team management, Resume screening Target Industry - HR, IT Job description • Candidates must have experience working in IT...


  • ajit, India T & A HR Solutions Full time

    Posted on -April 8, 2023 Designation - Talent Acquisition - Team Lead Location - Mohali Experience - 6 - 10 Years Salary - 6 -10 LPA Gender - Any Qualification - Graduate Skills - Communication skills, Team management, Resume screening Target Industry - HR, IT Job description • Candidates must have experience working in IT...