Associate Manager

2 weeks ago

Noida, India PW (PhysicsWallah) Full time

Job Title:
Counselling Associate Manager

Department:
Central Counselling

Location:
Noida – Head Office

Department:
Vidyapeeth

Reports To:
Central Counselling Manager / Head – Student Services

Contact:

About Vidyapeeth:

Vidyapeeth is a fast-growing education services institution committed to providing high-quality learning and career pathways for students across India. Our Central Counselling team plays a vital role in guiding learners through their academic journeys and ensuring successful admissions and outcomes.

Role Overview:

As a
Counselling Associate Manager
in the Central Counselling team, you will be responsible for managing a team of counsellors, driving student engagement, ensuring high conversion rates, and delivering a seamless counselling experience. This is a leadership role focused on performance, quality, and empathetic student support.

Key Responsibilities:

  • Team Leadership:
    Manage, train, and motivate a team of student counsellors to achieve individual and team targets.
  • Student Engagement:
    Oversee the entire counselling lifecycle – from inquiry handling to admission closure.
  • Quality Assurance:
    Monitor and enhance the quality of counselling interactions through audits, feedback, and coaching.
  • Performance Tracking:
    Analyze daily/weekly performance metrics and implement improvement plans as needed.
  • Process Management:
    Standardize counselling processes, scripts, and follow-ups to ensure consistency and effectiveness.
  • Escalation Handling:
    Manage high-stakes or escalated student cases with professionalism and empathy.
  • Cross-Functional Coordination:
    Collaborate with admissions, academics, marketing, and tech teams to support student needs.
  • Reporting:
    Maintain dashboards, generate performance reports, and present updates to senior leadership.

Requirements:

  • Bachelor's degree required; Master's in Psychology, Education, or Management preferred
  • 4–6 years of counselling or inside sales experience (preferably in education or EdTech)
  • 1–2 years of experience in team handling or managerial roles
  • Strong verbal and written communication skills
  • Ability to lead with empathy, drive performance, and manage change
  • Familiarity with CRM tools and counselling workflow systems
  • Data-driven decision-making skills

Key Skills:

  • Student Counselling & Conversion
  • Team Leadership & People Management
  • CRM & Reporting
  • Performance Analysis
  • Empathy & Problem Solving
  • Process Optimization
  • Conflict Management

Why Join Vidyapeeth?

  • Opportunity to make a real impact in students' lives
  • Dynamic and collaborative work culture
  • Career growth in a rapidly scaling organization
  • Work at the core of education innovation in India

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