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BMS Assistant

2 months ago

gurgaon, India Teleperformance Full time
Job summary/overview
Updating and developing tools to increase human resources efficiency and management; Responsible for the integration of data in the BMS* system, Meta4 e MDM;
Contact among all departments to solve problems in data entries.
* The BMS - Business Center Management System is an Enterprise Resource Planning ERP solution.
Key responsibilities and accountabilities
(may perform other duties as requested not specifically addressed in this document) Update and data entering in BMS, Meta4, MDM;
Comparative analysis between other tolls data ( such as Meta 4) and BMS data; Response / routing of problems registered in BMS;
Response / routing of requests for changes and / or development of the BMS
; Be a true team member in Teleperformance Portugal – focused in the success of the company; Interaction with other departments in order to improve and or maximize the project(s) results
; Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions)
; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Essential Compliance, Information Security Policies, HR, etc.