Application Support Engineer || Bangalore
3 weeks ago
The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.Salary Salary should not be a constrain for a good resourceIndustry -
Office Equipment / Automation / IT Software & Software Services / Electronic / Security and SurveillanceFunctional Area
Customer SupportRole
Engineer
Software SupportEmployment Type -
Permanent Job, Full TimeWork location -Bangalore ( Jayanagar )
Job RoleProvide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the companys product, replying to inbound queries.
Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Escalate unresolved queries to respective departments for accurate redressa
Required Skills
Education Qualification: BSc (Information Technology) / BSc (Computer Science)Minimum 2+ Years experience in Software Support Domain. Should have experience of working with various databases like SQL, Oracle & MS Access.Good understanding of computer, internet and IT literacy with the ability to learn new technology quicklyBasic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errorsGood listening and problem solving skillsCustomer service experience and a customer-centric attitudeExperience of using ticketing tool
Desired Personality traits
Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clientsTechnically &Logically StrongStrong Analytics, problem solving &Interpersonal SkillsStrong work ethics and sense of commitmentAbility to balance multiple priorities
Key Result Areas
Customer Satisfaction of assigned clientsProblem & query analysis, understanding & Solving
Key Performance Indicators
Prompt, responsive, responsible and friendly approach to client situationsZero customer complaintsClient Feedback
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