Customer Success for Menstrual Brand
2 weeks ago
Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women
We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural India, via several sales channels & CSR engagements.
While most women who try it once, switch from pads or other menstrual products However, since it’s a new product, several women need reassurance & guidance in picking the right style & size for them, before they take the leap
That’s where you come in – Tackle customer-inhibitions and concerns.
Preferred work experience: 2 years
Key Responsibilities:
Customer Support: Handle inquiries, resolve issues/concerns/complaints, and provide product information to close potential sales. Requires coordination with operations.
Omnichannel communication: Whatsapp, Instagram, and calls are our main channels in communicating with customers.
Customer Outreach for Sales: Proactively contact abandoned checkouts to address queries & enable a sale.
Feedback Collection: Contact existing customers to gather and analyze customer feedback to drive product improvements.
Order Management: Attend to customers looking to exchange/refund/replace products. Follow through on their orders and make sure the case gets closed.
Data collection: All complaints, feedback & customer sentiment need to be tracked, recorded, analyzed and maintained in easy to understand ways.
COD confirmations: Track COD confirmations and call customers to get confirmation if need be.
Sales: Assist with any sales activations the team carries out, whether it’s at a school or it’s at a pop-up.
If you pride yourself on these skills, you’re the one we need
Communication Skills: Strong verbal and written communication for clear and effective customer interactions.
Problem-Solving: Ability to identify customer issues (even when they are not spelled out) and find timely, practical solutions.
Empathy: Understand and relate to customer needs, creating a positive and supportive experience.
Organizational Skills: Keep track of multiple orders, customer interactions, feedback, and follow-ups efficiently, be able to create tracking sheets for yourself so a single query doesn't go missed.
Business/Sales Attitude: Convince potential customers to convert and upsell to existing customers
Adaptability: Adjust communication style and approach based on different customer personalities and situations.
Time Management: Efficiently prioritize tasks to ensure timely responses and follow-ups.
Collaboration: Work with the internal team to provide comprehensive solutions and improvements for the customer experience.
Passion: Know the product, styles, sizes, absorbencies better than anyone else, and have excitement to get elevated period care to women
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Customer Success for Menstrual Brand
2 weeks ago
Mumbai, India Nushu Full timeAbout Nushu Period Underwear:Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women!We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural India,...
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Customer success for menstrual brand
2 weeks ago
Mumbai, India Nushu Full timeAbout Nushu Period Underwear:Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women!We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural India,...
-
Customer Success for Menstrual Brand
2 weeks ago
Mumbai, India Nushu Full timeAbout Nushu Period Underwear:Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women!We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural India,...
-
Customer Success for Menstrual Brand
2 weeks ago
Mumbai, India Nushu Full timeAbout Nushu Period Underwear: Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women! We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural...
-
Customer Success for Menstrual Brand
2 weeks ago
Mumbai, India Nushu Full timeAbout Nushu Period Underwear:Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women!We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural India,...
-
Customer Success for Menstrual Brand
2 weeks ago
Mumbai, India Nushu Full timeAbout Nushu Period Underwear: Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women! We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural...
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Mumbai, Maharashtra, India Nushu Full timeAbout Nushu Period Underwear:We are a pioneering period care brand, dedicated to merging comfort with sustainability in menstrual care solutions for women.Our mission is to provide innovative and eco-friendly products that cater to the diverse needs of women during their menstrual cycles.We have recently launched our first product, Reusable Period Underwear,...
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mumbai, India Nushu Full timeAbout Nushu Period Underwear:Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women!We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural India,...
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mumbai, India Nushu Full timeAbout Nushu Period Underwear: Nushu is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women! We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural...
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Mumbai, Maharashtra, India Nushu Full timeAbout NushuNushu is a pioneering period care brand that combines comfort with sustainability in menstrual solutions. We aim to provide elevated period care to women.Job DescriptionWe are seeking an experienced Customer Success Representative to join our team. In this role, you will be responsible for tackling customer inhibitions and concerns, providing...
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