Service Desk Tier 2
3 hours ago
What we are looking forRole: Service Desk Tier 2Experience Range: 5 – 8 YearsLocation: Chennai
Must Have:
Good Communication
Responsibility of / Expectations from the Role:
Escalation resource for Tier 1 GTS Service DeskProviding escalation resource to management for Tier I assistance and other job functionsInstalling and troubleshooting hardware, peripherals and software for remote usersResolving printer issues related to scanning and printer configurationTroubleshooting for network functionality and performance issuesSetting up new user computer configurations for remote usersAssisting with RSA Token ResetsTake live inbound calls from Tier 2 hotline (warm transfers)Providing Aruba device troubleshooting for network and remote usersAJG Certified for CUCM and Unity for phone and voicemail troubleshooting for all usersTraining and LearningIdentifying training opportunities in all IT fieldsMaintaining & growing skillset through training, collaboration with IT Level II and Level IIIKnowledge Management SupportAssisting with complainant reporting and pre-requisites for applications and computersMaintaining and Auditing all team documentation including Tier I and Tier IISubmitting regular Knowledge Base updates and articles to Knowledge Management TeamCollaborationWorking with application teams to drive and improve business relationshipsVerifying vendor known issues with engineering (Monthly)Working with level II and III teams to coordinate trainingParticipating and initiating continuous IT related improvement projectsUpdate and Maintain Computer SystemsMonitor and recommend computer image templatesUpgrading and repairing computer related hardwareReimaging computers for Corporate office in Itasca – Rolling MeadowsShipping loaner computers to non-Itasca usersPreventative resolution assistance for Service Desk Tier I and Tier IIPreventing computer reimagesIdentifying problem tickets for reoccurring issues
Experience Required
Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant field
Interested candidates pls share your cv to mailid:
with subject "
Service Desk Tier 2"
for further Discussion
-
Service Desk Tier 2
3 hours ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk Tier 2Experience Range: 5 – 8 YearsLocation: Chennai.Must Have:Good CommunicationGood-to-HaveResponsibility of / Expectations from...
-
Service Desk Tier 2
2 days ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk Tier 2Experience Range: 5 – 8 YearsLocation: Chennai.Must Have:Good Communication Good-to-HaveResponsibility of / Expectations from...
-
Service Desk Tier 2
2 days ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk Tier 2Experience Range: 5 – 8 YearsLocation: ChennaiMust Have:Good Communication Responsibility of / Expectations from the...
-
Service Desk Tier 2
23 hours ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Tier 2 Experience Range: 5 – 8 Years Location: Chennai Must Have: Good Communication Responsibility of / Expectations from...
-
Service Desk Tier 2
9 hours ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Tier 2 Experience Range: 5 – 8 Years Location: Chennai. Must Have: Good Communication Good-to-Have Responsibility of /...
-
IT Service Desk Agent Iii
3 months ago
Chennai, Tamil Nadu, India CBTS Full time**Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...
-
IT Service Desk Agent Ii
3 months ago
Chennai, Tamil Nadu, India CBTS India Full time**Job Purpose**: The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. **Essential Functions**: - **Incident Management**: - Provide...
-
Service Desk Specialist
3 hours ago
Chennai, India Tata Consultancy Services Full timeGreetings from TCS!Job Title:Service Desk ExecutiveLocation:ChennaiExperience Range:3 - 5 YearsJob DescriptionTCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.What are we looking for?1.First Point of Contact : Act as the initial...
-
Service Desk Specialist
2 days ago
Chennai, India Tata Consultancy Services Full timeGreetings from TCS!Job Title: Service Desk ExecutiveLocation: ChennaiExperience Range: 3 - 5 YearsJob DescriptionTCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.What are we looking for?1. First Point of Contact: Act as the...
-
Service Desk Specialist
1 day ago
Chennai, India Tata Consultancy Services Full timeGreetings from TCS!Job Title: Service Desk ExecutiveLocation: ChennaiExperience Range: 3 - 5 YearsJob DescriptionTCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.What are we looking for?1. First Point of Contact: Act as the...
-
Service Desk Specialist
22 hours ago
chennai, India Tata Consultancy Services Full timeGreetings from TCS! Job Title: Service Desk Executive Location: Chennai Experience Range: 3 - 5 Years Job Description TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. What are we looking for? 1. First Point of Contact :...
-
Service desk lead
3 months ago
Chennai, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...
-
Service Desk Expert
4 months ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
-
Opening for IT Service Desk
4 months ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
-
Service Desk
3 months ago
Chennai, India Tata Consultancy Services Full timeEUC Service Desk Location: Mumbai and Chennai Total Exp range: 4 to 8 yrs
-
Service Desk – L1 Support
4 hours ago
chennai, India Tata Consultancy Services Full timeRequired Information Details1 Role Service Desk – L1 Support2 Desired Experience Range 2 to 5 Years3 Location of Requirement chennaiSN Responsibility of / Expectations from the Role1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email2. Excellent communication skills, experienced with handling...
-
Service Desk – L1 Support
2 days ago
Chennai, India Tata Consultancy Services Full timeRequired Information Details1 Role Service Desk – L1 Support2 Desired Experience Range 2 to 5 Years3 Location of Requirement chennaiSN Responsibility of / Expectations from the Role1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email2. Excellent communication skills, experienced with handling...
-
Service Desk – L1 Support
23 hours ago
chennai, India Tata Consultancy Services Full timeRequired Information Details 1 Role Service Desk – L1 Support 2 Desired Experience Range 2 to 5 Years 3 Location of Requirement chennai SN Responsibility of / Expectations from the Role 1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email 2. Excellent communication skills, experienced with...
-
Chennai, India Tata Consultancy Services Full timeWALKIN INTERVIEW-Service Desk L1-2 to 5years-ChennaiKnowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills, communication to handle US customerVENUE:Tata Consultancy Services Ltd.,TCSL "Chennai One" - Gate - 1, Tower 3 Floor 3 Ignite floorSEZ Unit, ( IGGGL- SEZ )200 Ft. Thoraipakkam - Pallavaram Ring...
-
Service Desk Agent
3 hours ago
Chennai, India Tata Consultancy Services Full timeTCS Hiring: Service Desk Agent/AnalystLocation Chennai, BangaloreRequired Technical Skill Set:Desktop & Network troubleshootingDesired Experience Range:2 – 5 yearsMust Have: Should be ITIL Foundation certifieda strong cross-team collaboratorRequires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which mayRequires...