Service Desk – L1 Support
2 days ago
Required Information Details
1 Role Service Desk – L1 Support
2 Desired Experience Range 2 to 5 Years
3 Location of Requirement chennai
SN Responsibility of / Expectations from the Role
1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email
2. Excellent communication skills, experienced with handling customer calls in Service Desk
3. Good technical knowledge on end user issues with troubleshooting skills
4. Performing remote troubleshooting through diagnostic techniques and pertinent questions
5. Determining the best solution based on the issue and details provided by customers
6. Provide accurate information on IT products or services
7. Identify and suggest possible improvements on procedures
8. Good to have ITIL knowledge and certification
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