Customer Support Lead
10 hours ago
About Us At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers. With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and EcoFlow, customer experience is central to how we build trust and deliver value. Key Responsibilities: • Lead, train, and mentor a team of Customer Service Executives handling calls, emails, chats, and service requests. • Monitor team performance metrics including AHT, FCR, CSAT, NPS, and overall complaint resolution efficiency. • Ensure seamless execution of service SOPs, managing escalations and ensuring timely customer solutions. • Coordinate closely with Cavitak operations, demo experts, repair partners, and logistics teams for faster resolutions. • Review and publish weekly/monthly service performance reports with actionable insights. • Integrate customer feedback into continuous process improvements and enhance service workflows. • Maintain GRIPIT’s premium service experience, aligned with global customer experience standards. Key Skills & Competencies: • 5+ years of customer service experience, with at least 2 years in a team lead or managerial role. • Strong people management skills with the ability to coach, motivate, and guide teams. • Analytical capability to interpret KPIs and drive performance improvements. • Excellent communication and escalation management skills. • Proficiency in CRM tools (Zoho or similar) and contact center operations. • Experience handling premium/luxury brands or premium home appliances is an added advantage.
-
Customer Support Specialist
2 weeks ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
-
Customer Support Team Lead
1 day ago
Bangalore, India Pine Labs Full timeJob Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...
-
Customer Support Team Lead
3 days ago
bangalore, India Pine Labs Full timeJob Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
-
Lead Customer Support
1 week ago
bangalore, India Johnson Controls Full timeBuild your best future with the Johnson Controls teamAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across...
-
Customer Support Lead
12 hours ago
bangalore, India GRIPIT Full timeAbout Us At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers. With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and...
-
Customer Support Team Lead
14 hours ago
bangalore, India ITILITE Full timeAbout ITILITEITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expensemanagement, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.Learn more:...
-
Customer Support Team Lead
9 hours ago
bangalore, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com...
-
Team Lead
11 hours ago
bangalore, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
-
Customer Support
3 days ago
bangalore, India illumine Full timeJob Role: Customer Success Specialist Illumine - Powered by Purpose Illumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface, Illumine...
-
Director Customer Support
3 weeks ago
bangalore, India Zyoin Group Full timeRole - Director Customer Support Experience - 15+ Years Location - Bangalore Industry - Fintech, Financial Services Preferred Key Requirements: Looking for a Director – Customer Support with strong focus on strategic leadership and transformation. Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees. Proven...
