Global Services Human Resources Assistant
1 month ago
As part of our GS HR Operations team, you will provide HR administrative support specifically on Candidate background verification process across multiple locations and Business Units.
- Accountable for background verification process for new hires
- Act as a liaison between BCG stakeholders, candidate and third-party vendor
- Manage relationship with the third-party vendors and understand their system. Monitor and track SLA’s and gaps and call them out on time to address the same
- Coordinate with the background verification partners and the new hires to ensure formalities and protocols are being followed including timelines
- Maintain checklist of documents and coordinate with new hires to ensure all relevant documents are shared on time for smooth background verification process
- Discrepancies and insufficiencies to be tracked and highlighted to respective stakeholders
- Keep track of open cases and follow up with candidates / employees for closure. Flag issues in a timely manner
- Proactively reach out and coordinate with various stakeholders inside or outside of the organization to ensure quicker resolution of the cases
- Manage all exceptions through the exception approval processes (to be defined)
- Maintain MIS / tracker on a real time basis to track cases
- Share monthly reports / dashboard on the background verification process
- Maintain personnel files in compliance with applicable legal requirements and internal standards and liaise with the HR ops team to share and secure data
- Work closely with the TA and HRSS team to find spaces and suggest any process improvement on the background verification process
- Provide general support to GS HR team and perform other duties as assigned or required
- Ensuring good new hire experience during background verification process
- Validate Invoice from the vendor and get necessary approvals
YOU'RE GOOD AT
- Excellent Communication (Oral & Written)
- Fosters a spirit of collaboration and teamwork
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- A graduation degree
- 2+ years of relevant work experience in a professional services or multi-national companies. Prior BGV coordination experience is preferred
- Knowledge of Workday & experience in Global HR Operations / HR Shared Services preferred
- Proficiency in MS Office (Word, Visio, Excel, PowerPoint, Outlook)
YOU'LL WORK WITH
Our Global Services HR Colleagues & other functional POC based in India
ADDITIONAL INFORMATION
YOU SHOULD BE
- Service-oriented, flexible and able to work under pressure
- Structured way of working, able to multitask; should have an eye for detail
- Demonstrates accountability, ownership and ability to handle confidential information
- Ability to work in a highly matrixed organization
- Flexibility to support the team to cater to a diverse, international set of stakeholders. Willingness to be flexible with regard to office timing
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