ServiceNow Developer

Job Title: ServiceNow DeveloperExperience Range: 4 to 7 YearsSkills : ServiceNow, ITSM, HRSD, Scripting Exp, REST, SOAP, Angular, Fintech Exp.Certification - ServiceNow Certified SystemAdministrator (CSA)Job Location: BangaloreNotice - Immediate to 30 Days.Email ID:Your role in the ServiceNow TeamAs a member of the ServiceNow Team, you will play a pivotal role in supporting,developing and maintaining core applications like ITSM (IT Service Management), HRSD(HR Service Delivery) & ITOM/Discovery modules. The role will involve enhancing theplatform's functionality with existing processes and addressing any operationalchallenges. The individual will also lead efforts to integrate the platform with tools likeMS Teams and explore new modules to further optimize workflows and improve servicedelivery across the organization.In addition to providing technical expertise, the team member will mentor juniormembers of the team by sharing their knowledge and guiding them in the developmentand maintenance of these modules while actively identifying opportunities toimplement best practices and contribute to continuous improvement efforts, ensuringthe platform is aligned with evolving business needs.Who we’re looking for?You’re curious about things like the client experience, the rapid developments in tech,and the complex world of fintech regulation. You’re also a confident, creative thinkerwith a knack for innovating. We know that you know every problem has a solution. Here,you can try new ideas and lead the way in creating inspiring experiences for our clientsand everyone around you.We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tiecorporate that just gives you a pay cheque at the end of the month, we might not be foryou. But, if you have that IG Group energy and you can stand behind what we believe in,let’s raise the bar together.What you'll need for this role?• ServiceNow Expertise: 4 - 6 years of experience of ServiceNow core applications (ITSM, HRSD, ITOM, BCP, Discovery & Event Management), including expertise in configuring workflows and flow designers, developing and analyzing reports, leveraging Performance Analytics for data-driven insights and experience building and working with Service Portals & Employee Center.• Scripting & APIs (Not limited to): Proficiency in client-side and server-sidescripting, including developing and maintaining business rules, script actions,script includes, and scripted REST endpoints. Strong understanding ofServiceNow's client and server APIs to extend platform functionalitieseffectively. Demonstrated experience integrating ServiceNow with externalplatforms using REST, SOAP, FTP, and other protocols, focusing on deliveringscalable, secure, and efficient solutions.• Web Technologies: Comprehensive experience with web technologies,including Bootstrap, Angular, HTML, CSS, JavaScript, XML, REST, and SOAP, todesign and enhance ServiceNow's user interfaces, portals, and customapplications. Proven ability to leverage these technologies for seamlessintegrations, responsive designs, and optimized performance, ensuring asuperior user experience• CMDB & Discovery: Strong understanding of CSDM and should be able to mapthe capabilities with the existing CMDB and its hierarchy of CMDB tables tofacilitate discovery & orchestration of IT infrastructure, hardware & software CIs.• Module Expertise: Experience transitioning custom configurations to standardout-of-the-box (OOTB) modules, ensuring alignment with ServiceNow bestpractices and maintaining platform stability. Ability to analyze and map uniquebusiness requirements to OOTB functionalities, minimizing customizations andleveraging native ServiceNow capabilities to drive efficiency and scalability.• Hands-on expertise in MID Server Installation, Upgrades & Troubleshooting.• Integration Experience: Proven ability to integrate ServiceNow with otherplatforms and other in-house monitoring tools and applications via flowdesigners, web services and OOTB plugins and configurations. (Ex - MS Teams,JIRA, Workday, PagerDuty, OpsGenie, Gitlab, IIQ)• Continuous Improvement & Platform Maintenance: Ability to support anddevelop new features, maintain platform functionality, carry out annualServiceNow upgrades, and troubleshoot technical/process issues reported byprocess governors or end users adhering to stringent SLAs and have a strongfocus on ongoing process optimization and ensuring seamless integration acrossvarious modules.• Mentorship & Team Collaboration: Experience mentoring junior teammembers through knowledge sharing, guiding them in best practices andproviding constructive feedback to support growth.• Certification Expectations (Nice to have): ServiceNow Certified SystemAdministrator (CSA) & ServiceNow Certified Application Developer (CAD)• Desirable Skills: Advanced knowledge of SQL and JavaScript to supportdatabase queries and customizations. Hands-on implementation experiencewith LDAP, SSO, SLAs, and Performance Analytics reports to enhance platformusability and operational efficiency. Strong ITIL/ITSM knowledge to alignprocesses with industry standards and optimize platform performance.• Project Management: Thorough understanding of SDLC (Agile / Waterfall) andmust have demonstrated ability to manage competing priorities, coordinate withstakeholders and ensure timely delivery.