Assistant Manager

3 weeks ago


Gurugram, India Canara HSBC Life Insurance Full time

To Ensure, control activities performed under Policy Servicing with desired accuracy and turnaround times. All processes are to be reviewed periodically and necessary changes are to be carried out to ensure that desired process controls are met. To take new initiatives to improve process efficiency and reduction in process gaps. Motivating and energizing the team members and ability to keep low attrition level.


  • Payment schedule reconciliations monitoring- (OD/CD/Unclaimed Payable/Unclaimed Liability/Short and excess)
  • Focussed approach on regular monitoring of control reports like DVR, DQC
  • Concurrent review set up for transaction monitoring
  • Exception reporting closure on regular basis
  • Monitoring of regulatory compliances
  • Timely movement of applicable cases in unclaimed
  • Ensuring learning opportunities, employee engagement events are done regularly for the team
  • Ensure nominations in company awards
  • Ensure fair & competent environment is maintained in the function for effective delivery Operational Effectiveness & Control.
  • Timely reconciliation of financial schedules
  • Timely closure of all exceptions reported in process
  • Timely movement of applicable cases in unclaimed
  • Monitoring of SLA for Vendors
  • Monitoring of TATs for Policy Servicing transactions
  • Review of customer communication being trigger


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