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Associate Operations Manager
2 weeks ago
Associate Operations ManagerFunction
/ Department
: Credit Card
Job Purpose:Expertise in managing bank's Credit Card ACP Support process. Computer knowledge, MS office, should perform basic data analysis. Skills for documenting customer account activities. Quality aspect in all deliveries & time management.Roles & Responsibilities:Should have experience of managing team for Credit Card ACP Support operations for atleast 5-10 yearsSetting up ACP Support process and ensure that the SOPs of the process are prepared, implemented and monitored.Responsible for Smooth working of Credit card ACP Support process.Managing ACP Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.Ensuring posting of payment to credit card on timely manner.Managing financial recon activity for all payment processing done through all channelCo-ordination with payment gateway vendors to ensure smooth payment processingShould be able to impart training to internal and external partners for payment related activitiesPublishing Daily / Weekly / Monthly ACP Support MIS to senior managementImplementation of new projects & initiatives to automate the processes.Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process.Handling Credit Card ACP Support related queries and managing senior management & nodal escalations.Handling internal and external audits for unit/Bank.Experience of managing in Credit card ACP unit of banks / processors.Good verbal and written communicationSkills for documenting customer account activities.Quality aspect in all deliveries & time management.Proactive approach with the ability to take the initiative to problem solvingEnable teams to drive growth targets by providing necessary supportEducational Qualifications:Graduation : Any GraduatePost Graduation: Any Post GraduateExperience:
5-10 years of relevant experience
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