Technical Delivery Engineer

6 days ago

Mysore, India AARNA HR SOLUTIONS PVT LTD Full time

Salary : 10-28 l.p.a


Title of the Position : Technical Delivery Engineer - 3rd Line - : Senior Location : Mangalore / Mysore (Work from Office)


No. of positions : 03


Client from : UK


Business Unit : Application Development


Shifts : UK shift


Summary of the Position :


Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UKs number one provider of secure, integrated cloud services to the small to mid-size market.


The Engineers in the team will monitor the Service queues to ensure all client raised cases are dealt within a timely manner. This role focusses on connectivity support up to 2nd line. The core technology vendors support is; Juniper switching and routing, Palo Alto Firewalling, Fortinet SDWAN. They will also be expected to work directly with the tools employed by the client, vendors and suppliers.


This includes a good knowledge of managing support cases raised to ISPs and diagnose issues with products such as 4G, FTTP, ADSL, So GEA to work with circuit providers, and device manufacturer TACs to resolve faults. The 2nd line engineer is a key role in terms of escalation as they will validate referrals from the 1st line Service Desk where a first time fix is not available and progress the ticket onto 3rd line engineer team when appropriate due to technical complexity.


They must also have a good understanding of the ITIL framework, particularly Incident and Change, as the Engineers will often be required to implement planned Changes and emergency fixes.


Roles & Responsibilities (What youll do) :


- Our Technical Delivery engineers have a strong focus on the client and delivery to meet them requirements, resolve issues and provide a professional service to their satisfaction.


- The ideal candidate must have demonstrated responsibility of maintaining and developing the technical skills required to provide these services to our customers in accordance with performance indicators and service level agreements.


- This will include maintaining good customer communication as a point of escalation and pro-actively managing internal support escalations through all supporting levels.


- Day to day expectations include :


1. Responding to Incidents referred to team queue.


2. Resolving Incidents within the customer Service Level Agreement (SLA).


3. Planning, Scheduling and Completing Service Requests and at an agreed time with the customer, within SLA.


4. May be required to be part of on call rota to support out of hours Incidents (approx. 1 in 4 weeks


Qualification & what you have :


- BTech/ Mtech, BCA/MCA, or University degree or equivalent qualification in related discipline


- Relevant technology certifications in at least one associate level as appropriate to the technology specialism of the role :


1. Connectivity (NSE4, JNCA, PCNSA, CCNA)


2. ITIL V3 or V4 Foundation


Experience :


- 5 to 8+ years of professional experience.


- Working with relevant technology and delivering brilliant technical services including proven working experience in installing, configuring, and troubleshooting complex systems and environments.


- Understanding of the ITIL processes, particularly change and incident management


- Proven experience in delivering effective communication


- Experience working in a fast-paced managed services environment desirable.


Shifts :


- Flexible to work in shifts as and when necessary


Skills :


- Excellent verbal and written communication


- Strong collaborative mind-set


- Continuous improvement mindset


- Quick learner who easily adapts to ambiguous situations


- Strong relationship building skills


- Foundation level technical background in at least one of the following :


1. Network Security Device/Firewalls (Fortinet Fortigate, Palo Alto NGFW)


2. Switching/Routing Connectivity (Juniper EX, Juniper SRX)


4. Wireless and mobile technologies (Ruckus, Cisco WLAN, FortiAP, 3G/4G/5G)


5. Logic Monitor (or similar monitoring product)


6. Security

(ref:hirist.tech)

  • Technical Delivery Engineer

    6 days ago

    Mysore, India AARNA HR SOLUTIONS PVT LTD Full time

    Salary : 10 - 28 LPA JOB DESCRIPTION - Title of the Position: Technical Delivery Engineer - 3rd Line - Cloud - Designation : Senior Engineer/Specialist - Work Location : Mangalore/Mysore (Work from Office) - No. of positions : 02 - Client from : UK - Business Unit : Application Development - Shifts : UK shift Summary of the Position : Our business...

  • Technical Delivery Manager

    3 weeks ago

    Mysore, Karnataka, India AARNA HR SOLUTIONS PVT LTD Full time

    We are currently seeking a highly skilled Technical Delivery Manager to join our team at AARNA HR SOLUTIONS PVT LTD. This role involves leading the delivery of technical services, managing service queues, and working with a dedicated Connectivity team for end-to-end connectivity management.About the RoleAs a Technical Delivery Manager, you will play a key...

  • Executive Procurement

    3 days ago

    Mysore, India Technical Recruitment Full time

    **Assistant Executive/ Executive - MNC - Mysore Karnataka** Experience: 3 years minimum Qualification: Diploma - Mechanical Engineering CTC: 2.5 - 3 LPA **Responsibilities** - Monitor stock levels and identify purchasing needs - Research potential vendors - Track the orders and ensure timely delivery from suppliers. - Evaluate offers from vendors and...

  • Technical Delivery Specialist

    6 days ago

    Mysore, Karnataka, India AARNA HR SOLUTIONS PVT LTD Full time

    About the Role: We are seeking a highly skilled Technical Delivery Specialist to join our team in Mangalore/Mysore. As a key member of our Application Development unit, you will be responsible for delivering exceptional technical services to our clients in the UK. Job Summary: This is a challenging and rewarding role that requires a strong focus on customer...

  • Technical Solutions Expert

    6 days ago

    Mysore, Karnataka, India AARNA HR SOLUTIONS PVT LTD Full time

    About the Role">This position requires a skilled Technical Delivery Engineer to join our team in Mangalore or Mysore, working from the office. The successful candidate will be responsible for delivering technical services to clients in the UK, ensuring timely resolution of incidents and meeting customer requirements.">Key Responsibilities">The ideal...

  • AI Technical Director

    2 weeks ago

    Mysore, Karnataka, India Avalara Full time

    About Avalara:We are a leading provider of cloud-based tax compliance solutions. Our mission is to simplify tax compliance across the entire portfolio of products.Job Responsibilities:Lead and manage a team of AI engineers, overseeing project lifecycles from conception to deployment, ensuring high-quality standards and timely delivery.Mentor and develop team...

  • Technical Development Specialist

    2 days ago

    Mysore, Karnataka, India DMC Finishing School Private Limited Full time

    Job DescriptionWe are seeking an experienced Technical Trainer to join our team at DMC Finishing School Private Limited. The successful candidate will be responsible for delivering high-quality technical training and content development.The ideal candidate should have a strong background in automotive manufacturing technology, electrical engineering,...

  • Technical Proposal Specialist

    6 days ago

    Mysore, Karnataka, India Triveni Engineering & Industries Limited Full time

    Job SummaryWe are seeking an experienced Technical Proposal Specialist to join our team at Triveni Engineering & Industries Limited. As a key member of our proposal team, you will be responsible for developing and submitting high-quality proposals that meet the needs of our clients.About UsTriveni Engineering & Industries Limited is one of India's leading...

  • Technical Lead-React Native

    2 months ago

    Mysore, India Capillary Technologies Full time

    We atCapillary Technologies India Limited , are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. AtCapillary , you will use the latest software development tools, techniques...

  • Technical lead-react native

    2 months ago

    Mysore, India Capillary Technologies Full time

    We at Capillary Technologies India Limited , are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At Capillary , you will use the latest software development tools,...

  • Technical Lead-React Native

    2 months ago

    Mysore, India Capillary Technologies Full time

    We at Capillary Technologies India Limited , are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At Capillary , you will use the latest software development tools,...

  • Technical Lead-React Native

    2 months ago

    mysore, India Capillary Technologies Full time

    We at Capillary Technologies India Limited , are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At Capillary , you will use the latest software development tools,...

  • Technical Trainer

    4 months ago

    Mysore, India Infosys Full time

    Job Profile: Technical TrainerJob ResponsibilitiesDevelop teaching materials including exercises & assignmentsConduct classroom training / virtual trainingDesign assessmentsEnhance course material & course delivery based on feedback to improve training effectivenessLocation:Mysore, Mangalore, Bangalore, Chennai, Pune, Hyderabad, ChandigarhDescription of the...

  • Technical Lead-React Native

    2 months ago

    Mysore, India Capillary Technologies Full time

    We at Capillary Technologies India Limited, are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At Capillary, you will use the latest software development tools, techniques...

  • Technical Lead-React Native

    2 months ago

    Mysore, India Capillary Technologies Full time

    We at Capillary Technologies India Limited , are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At Capillary , you will use the latest software development tools,...

  • Technical Lead-React Native

    1 month ago

    Mysore, India Capillary Technologies Full time

    We at Capillary Technologies India Limited , are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At Capillary , you will use the latest software development tools,...

  • Senior Python Engineering Lead

    4 weeks ago

    Mysore, Karnataka, India Raasoft Infotech Full time

    Job DescriptionWe are seeking an experienced Senior Python Engineering Lead to join our team at Raasoft Infotech.About the Role:Lead and mentor a high-performing team of Python developers, fostering a culture of innovation and collaboration.Architect and develop high-quality Python applications and solutions that meet business requirements.Collaborate with...

  • Technical Trainer

    4 months ago

    mysore, India Infosys Full time

    Job Profile: Technical TrainerJob ResponsibilitiesDevelop teaching materials including exercises & assignmentsConduct classroom training / virtual trainingDesign assessmentsEnhance course material & course delivery based on feedback to improve training effectivenessLocation: Mysore, Mangalore, Bangalore, Chennai, Pune, Hyderabad, ChandigarhDescription of...

  • Technical Trainer

    5 months ago

    Mysore, India Infosys Full time

    Job Profile: Technical TrainerJob ResponsibilitiesDevelop teaching materials including exercises & assignmentsConduct classroom training / virtual training Design assessmentsEnhance course material & course delivery based on feedback to improve training effectivenessLocation: Mysore, Mangalore, Bangalore, Chennai, Pune, Hyderabad, ChandigarhDescription of...

  • Technical Trainer

    5 months ago

    Mysore, India Infosys Full time

    Job Profile: Technical Trainer Job Responsibilities Develop teaching materials including exercises & assignments Conduct classroom training / virtual training Design assessments Enhance course material & course delivery based on feedback to improve training effectiveness Location: Mysore, Mangalore, Bangalore, Chennai, Pune, Hyderabad, Chandigarh...