Head of US Sales Operations

5 days ago

Mumbai, India Lotus Interworks Full time

Head of US Sales Operations

Location: Mumbai (US Hours, Night Shift)

We’re building a world-class US sales engine — and we need a proven leader to scale and run it. This is not just about managing agents; it’s about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients.

What You’ll Do

  • Build and scale a 200+ seat US sales operation from the ground up.
  • Lead managers, trainers, QA, and WFM to deliver consistent performance.
  • Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention.
  • Deploy the best global tool stack — Salesforce/HubSpot, Five9/Genesys/NICE, ServiceTitan/Workiz, Zendesk/Freshdesk.
  • Implement world-class training (V&A, compliance, sales coaching) and AI-driven performance systems.
  • Partner with US leadership teams, present in MBRs/QBRs, and deliver hard ROI outcomes.

What We’re Looking For

  • 12–18 years of leadership in US-facing sales operations.
  • Proven ability to scale 200+ seat operations with consistent ROI.
  • Hands-on expertise with CRM, dialers, QA, and global compliance.
  • Exceptional communication, cultural fluency, and data-driven decision making.
  • A leader who inspires people and creates systems that scale.

Why Join Us

  • Build something iconic, not routine.
  • Competitive pay + performance incentives.

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