Quality manager

2 weeks ago

Pune, India Anlage Infotech Full time

We are hunting for a Diversity (Female) Professional for a Head-Quality role for one of my Client on a Permanent role. Its a India leading Telecom provider company. In this position, you will be responsible for driving the 4 G / 5 G network optimization, new towns rollout and complaints resolution. Additionally you will also be responsible for driving 4 G & 5 G KPIs improvement, optimization & site wise performance monitoring on a regular basis along with analysis of the 4 G customer complaints and frontend with internal team for end to end delivery of the solutions. Identification, prioritization, monitoring, tracking and follow-up with Network planning teams and NEET till closure as per network call resolution process. 100% adherence to the network call resolution process. Analysis of Walk test for In-Building Systems (IBS) and optimization of the network. Analysis of cluster drives and providing solutions for drop cases, LTE integrity, LTE retainability, and throughput issues. Performing LTE pre-launch and post-launch network optimization, different markets including TEMS drive analysis, neighbour relation, tilt and parameter optimization. Planning of RF parameter, hardware configuration & field level changes in Ericsson. Analysis of RRC attempts, RRC Failures, CS/PS RAB attempts, CS/PS RAB failures, Data only & Data voice Drives. Improving end to end customer service experience. Conduct Traffic & fault Monitoring, analysis for broadband and Fixed Wireless Access (FWA) services. Reduce customer churn and interaction frequency by collaborating across Network, Wireline Operations, Home Device Operations (HDO), Marketing, and Customer Experience teams. Enhance key performance indicators (KPIs) for broadband on platforms like Facebook and support Mobility-related KPIs. Good understanding of 2 G,4 G, 5 G, PGW, SGW, MME, LTE & EPC network. Oversee the broadband customer experience, with a primary focus on optimizing in-home service quality. Expertise in data analytics and Power Point presentations. Practical experience in analyzing and resolving broadband and FWA network faults. Familiarity with 4 G and 5 G Mobility networks is a plus. Understanding of transport and fiber network technology Basic knowledge of Python and VB queries is beneficial. Proficient in understanding network KPIs and developing improvement plans. Must possess execution and project management skills.

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