Senior User Assistance Developer

1 month ago

bangalore, India Oracle Full time

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create and publish a variety of user assistance for cloud products, which may include articles, use cases, APIs, tutorials, videos, embedded help in UI, sample code, interactive architectural diagrams and social media posts such as blogs using automated authoring tools and publishing systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to test product features in a pre-production setup, and, ,develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Respond to queries on internal forums using Slack and other tools and act as Subject Matter Expert (SME) for assigned products. Participate in internal task forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of the following technologies: Cloud computing, RBDMS, SQL, REST, HTML, CSS and JavaScript. Familiarity with generative AI will be preferred. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5+ years of user assistance development or relevant experience.

Career Level - IC3

Create a variety of user assistance for your cloud products, which may include articles, use cases, APIs, tutorials, videos, embedded help in UI, sample code, interactive architectural diagrams, and social media posts such as blogs using automated authoring tools and publishing systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to test features in a pre-production setup, and develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Respond to queries on internal forums using Slack and other tools and act as Subject Matter Expert (SME) for assigned products. Participate in internal task forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. 

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