Director of Product Management
2 weeks ago
The Role and Responsibilities:
Leadership & Team Oversight
- Lead and mentor the India-based Product Management team, fostering a high-performing, collaborative, and innovative culture.
- Work closely with the Head of Product Management to align goals, priorities, and strategies for the team.
- Serve as the primary point of contact for India-based Product Managers, ensuring clear communication and accountability.
Strategic Product Direction
- Drive the strategic vision and roadmap for solutions, ensuring alignment with organizational goals and customer needs.
- Oversee the development of reliable, scalable, and repeatable product solutions that enhance customer satisfaction and operational efficiency.
- Monitor market trends, customer feedback, and competitive insights to inform product strategy.
Cross-Functional Collaboration
- Partner with Engineering, Design, Sales, and Marketing teams to deliver high-quality products on time and within scope.
- Ensure seamless coordination between the India-based product team and global stakeholders to drive successful product launches.
- Provide Agile-based program management leadership for initiatives across the engineering teams
Focus on Product Reliability & Repeatability
- Champion initiatives to improve product quality, stability, and performance across all solutions.
- Establish and maintain best practices for product development, emphasizing repeatable processes and reliable outcomes.
- Drive data-driven decision-making to prioritize and resolve product issues effectively.
Customer-Centric Approach
- Advocate for the voice of the customer in all stages of product development.
- Ensure solutions address key customer pain points and deliver measurable value.
Team Development & Growth
- Support the professional growth and development of India-based Product Managers through coaching, training, and feedback.
- Recruit, onboard, and retain top product management talent to strengthen the team.
Metrics & Accountability
- Define, track, and report on key performance indicators (KPIs) for product success, team productivity, and customer outcomes.
- Regularly review progress and adjust strategies to meet business objectives
WHO YOU ARE
- You have a proven track record of delivering Software as a Service and/or cloud platform products, driving product reliability and success in a global, cross-functional environment
- You have a technical background with experience in building highly scalable, extremely reliable services
- You are a strategic thinker with strong leadership skills, and a customer-focused mindset.
- An excellent communicator both written and verbal
Qualification
- 8+ years experience as a product manager or related position, where you've built and launched products with highly cross-functional teams
- At least 5 years experience working in SaaS product management
- You have a technical degree and/or background (CS, EE, ME, Physics etc.) ideally with engineering experience
- Strong bias for action and an intrinsic ability to deal with ambiguity
- Solid understanding of customer needs and experience acting as a customer advocate
- Proven record of delivery and building amazing things that you are proud of in a business setting
- Experience working at an early stage, Enterprise SaaS company
- Ability to support 25% US time zones coverage
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