Technical Support Associate

3 months ago

kolkata, India Infiflex Technologies Pvt. Ltd. Full time

About Us:

Infiflex Technologies is a dynamic and innovative company committed to providing exceptional support and solutions to our clients. We are looking for a motivated Technical Support Associate to join our team and assist our clients in maximizing their use of Microsoft 365.


Job Summary:

As a Technical Support Associate, you will be the first point of contact for our clients, providing top-notch support and guidance related to Microsoft 365 products. You will troubleshoot issues, answer queries, and ensure our clients have a seamless experience with our services.


Key Responsibilities:

  • Provide timely and effective technical support to clients regarding Microsoft 365 applications (e.g., Outlook, Teams, SharePoint, OneDrive).
  • Troubleshoot and resolve technical issues through various channels, including phone, email, and chat.
  • Guide clients through product features and best practices to enhance their user experience.
  • Document and track client interactions and support requests in our ticketing system.
  • Collaborate with internal teams to escalate complex issues and ensure resolution.
  • Conduct training sessions and webinars to help clients understand and utilize Microsoft 365 tools effectively.
  • Stay updated on the latest Microsoft 365 features and updates to provide accurate information and support.


Qualifications:

  • 1-3 years of experience in technical support, preferably in a Microsoft 365 environment.
  • Strong understanding of Microsoft 365 applications and services.
  • Excellent communication skills, both verbal and written.
  • Problem-solving mindset with a keen attention to detail.
  • Ability to work independently and as part of a team.
  • Experience with ticketing systems and customer relationship management (CRM) tools is a plus.


What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.


How to Apply:

If you are passionate about technology and dedicated to providing exceptional client support, we want to hear from you Please send your resume and cover letter to with the subject line "Technical Support Associate Application." Candidates who can join immediately are preferred.

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