Virtual Desktop Infrastructure

Years

1 Opening

Bengaluru, Gurgaon, Pune

Role description

We are seeking an experienced Virtual Desktop Infrastructure (VDI) Architect to lead and shape our VDI and Cloud Desktop service offerings. This role requires a unique blend of strategic vision, presales expertise, and hands-on delivery leadership. You will be responsible for defining solution standards, guiding client engagements, and ensuring successful implementations of platforms such as Microsoft Azure Virtual Desktop (AVD), Citrix Virtual Apps & Desktops (CVAD), Amazon WorkSpaces, and AppStream 2.0.

This is not just a presales role—you will be a trusted advisor and delivery leader, taking ownership of the service line from concept through go-live.

Key Responsibilities

1. Practice Leadership & Capability Building

• Define and evolve the VDI service catalog across Azure, Citrix, and Amazon platforms.
• Build reference architectures, deployment templates, and automation playbooks for scalable delivery.
• Establish technical standards and governance frameworks in alignment with cloud, security, and network teams.
• Act as the practice lead in client and internal forums.
• Mentor architects, engineers, and operations teams to uplift technical maturity.

2. Presales & Solution Design

• Lead solution architecture for RFPs, RFIs, and proactive client proposals.
• Conduct discovery workshops to assess client environments, user personas, and application landscapes.
• Develop high-level designs, cost models, and Bill of Materials (BoMs).
• Present solutions to executives, IT leaders, and technical stakeholders.
• Lead proof-of-concept and pilot programs to validate solution designs.

3. Technical Delivery & Oversight

• Guide delivery teams throughout design, build, and deployment phases.
• Define and manage golden/master image lifecycles across platforms.
• Implement profile management strategies using FSLogix, Citrix UPM, or Amazon WorkDocs.
• Provide design reviews, technical governance, and readiness checks.
• Ensure secure, performant, and compliant deployments in partnership with infrastructure teams.
• Drive observability and performance tuning with AVD Insights, Azure Monitor, Citrix Director, AWS CloudWatch, etc.

4. Governance & Service Quality

• Define and monitor SLAs and KPIs for VDI services.
• Align solutions with zero-trust security principles, compliance requirements, and operational standards.
• Develop runbooks, SOPs, and transition documentation to ensure operational readiness.
• Champion continuous improvement through metrics, incident reviews, and user feedback.

Required Skills & Experience

• Multi-Platform VDI Expertise: Proven experience with AVD, Citrix CVAD, Amazon WorkSpaces/AppStream, Nerdio, and Browser Islands in enterprise environments.
• Practice Development: Ability to create service offerings, monitoring solutions, reference architectures, and governance models.
• Presales & Solutioning: Skilled in client engagement, requirement gathering, and developing winning proposals.
• Profile & Image Management: Deep expertise with FSLogix, Citrix UPM, Amazon WorkDocs, and image lifecycle management.
• Monitoring & Optimization: Proficiency in Azure Monitor, Citrix Director, AWS CloudWatch, ThousandEyes for diagnostics and performance tuning.
• Collaboration: Successful track record working with cloud, network, identity, and security teams.

Skills

Vdi,Azure Cloud,Citrix

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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