AVP – Digital Sales

1 day ago

Jaipur, Rajasthan, India Talentmatics Full time

We are looking for a seasoned leader to spearhead our telesales and digital lending initiatives , driving customer acquisition, loan disbursement, and process excellence through innovation, automation, and strong team leadership.

Key Responsibilities:-

1. Telesales Leadership

  • Build and lead a high-performing in-house telesales team.
  • Develop and implement telesales strategies, scripts, training modules, and compliance frameworks.
  • Monitor sales funnel performance, productivity metrics, and customer experience indicators.

2. Digital Lending

  • Own the end-to-end digital lending lifecycle – from lead generation to disbursement and collections.
  • Collaborate with sales & credit teams to enhance digital loan products and lead qualification.
  • Drive seamless integration of CRM, Dialer, Loan Origination System (LOS), and digital lending platforms.

3. Technical Integration & Initiatives

  • Partner with IT/Product teams & vendors to deploy automation tools, APIs, and dashboards.
  • Ensure secure, compliant, and efficient data flow across telesales and digital channels.
  • Promote analytics adoption and automated workflows to boost conversion rates.

4. Business & Performance Management

  • Deliver on sales and disbursement targets while optimizing cost of acquisition.
  • Track and report KPIs such as lead conversion rates, TAT, and cost per acquisition.
  • Collaborate with marketing to design and execute lead generation campaigns.

5. Compliance & Governance

  • Ensure adherence to RBI regulations and data privacy standards.
  • Implement robust quality assurance mechanisms through audits and monitoring.

Desired Candidate Profile

  • MBA or equivalent qualification.
  • 10+ years' experience in NBFC, Fintech, or Banking , with proven leadership in telesales and digital lending.
  • Hands-on experience with CRM, LOS, dialers, and API-based platforms.
  • Proven track record of scaling telesales-driven lending operations.
  • Strong stakeholder management, vendor coordination, and team leadership skills.

Key Skills:-

  • Strategic telesales planning & execution
  • Digital lending platforms & LOS management
  • Technical integration (CRM, dialer, APIs, automation)
  • Loan origination & disbursement lifecycle management
  • Team leadership & vendor management
  • Data analytics & process optimization

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