Genesys Interaction Recording GIR

2 weeks ago

bangalore, India 2coms Full time

ob Title: Voice Technical Specialist

Location: Bengaluru

Shift: Day Shift

Work Mode Hybrid

Experience: 2 to 4 years

Designation SPE


Job Description:

We are seeking a dedicated and skilled SPE Technical Voice professional to join our dynamic team. The ideal candidate will have 1 to 4 years of experience with specific expertise in Genesys Interaction Recording (GIR) and VAM (Voice Logger ). This hybrid role requires excellent communication skills in English and involves working in a day shift.



Key Responsibilities:

  • Enhance customer interactions by ensuring highquality voice recordings.
  • Utilize Genesys Interaction Recording (GIR) and VAM (Voice Logger) to monitor and analyse voice interactions.
  • Provide subject matter expertise in voice processes and technologies.
  • Collaborate with crossfunctional teams to improve customer service standards.
  • Maintain and update voice recording systems and ensure compliance with company policies.
  • Troubleshoot and resolve issues related to voice recording systems.



Qualifications:

  • 1 to 4 years of experience in a Technical voice role is mandatory.
  • Proficiency in Genesys Interaction Recording (GIR) and VAM (Voice Logger).Mandatory
  • Experience managing call logger and Avaya Call Management System).Mandatory
  • Excellent communication skills in English.
  • Strong analytical and problemsolving skills.
  • Ability to work in a hybrid environment and adapt to changing work conditions.
  • Detailoriented with a focus on quality and accuracy.

FPNA

Education

Any

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