Superset | Customer Success Manager | india

1 week ago

india Superset Full time

About Superset

Customer Success Manager at Superset

Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

We are a Blume Ventures backed startup (exited 2022), backed by Great Learning and BYJU’s, simplifying the graduate recruitment market in India by connecting students and employers via on-campus placement cells. At present, we work with 400+ colleges and 1800+ recruiters in India and are growing fast. Companies like Capgemini, Cognizant, Hexaware, HDFC Bank, RPG Group and 100’s more use Superset to automate their campus hiring process.


Location - Bangalore


What you’ll do:

  • Onboarding and Handholding:  Welcome new clients, guide them through the onboarding process, and provide ongoing support.
  • Client Training:  Conduct regular training sessions to educate clients on our products and services.
  • Requirement Gathering and Documentation:  Understand client needs, document requirements, and create detailed approach notes.
  • Analysis and Reporting:  Analyze client data, generate insightful reports, and share regular updates.
  • Cross-Functional Collaboration:  Work closely with internal teams to ensure smooth project execution and keep stakeholders informed.
  • Knowledge Base Management:  Create and maintain comprehensive product walkthrough documents.
  • Customer Support:  Address client inquiries, troubleshoot issues, and provide timely solutions.
  • Daily Operations Support:  Assist with day-to-day operations, such as task tracking and progress updates.


What you’ll need:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Ability to multi-task and prioritize effectively
  • A passion for customer satisfaction
  • Basic understanding of project management principles
  • Proficiency in relevant tools and software (e.g., CRM, project management tools)


Essential Qualifications:

  • Education:  Bachelor's degree in a relevant field like Business Administration, Computer Science, or a related field Or relevant experience
  • Experience:  1-2 years of experience in customer service, account management, or a related field.
  • Technical Skills:  Proficiency in project management tools (e.g., Asana, Trello), and Microsoft Office Suite, should be proficient in creating presentations
  • Soft Skills:  Excellent verbal and written communication skills, strong interpersonal skills, problem-solving abilities, attention to detail, and a customer-centric mindset.


Desired Qualifications:

  • Experience in the SaaS or technology industry:  A strong understanding of SaaS products or technology-based solutions can be beneficial.
  • Certification:  Certifications in customer success management or related fields can be a plus.
  • Language proficiency:  Fluency in multiple languages is a plus
  • Data analysis skills:  Ability to analyze customer data and generate insights to improve customer satisfaction and retention.


Additional Considerations:

  • Passion for customer success:  A genuine interest in helping customers achieve their goals.
  • Adaptability:  Ability to adapt to changing priorities and work in a fast-paced environment.
  • Team player:  Willingness to collaborate with cross-functional teams.
  • Positive attitude:  A positive and can-do attitude.


How can Superset help you on your journey?

  • Two things are well ingrained in our culture:

○ We need people to take ownership = we don’t micromanage/follow-up on our people because we trust them to deliver the best work possible

○ We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work

  • If you’re at a stage in life where you are looking for challenges, you’re at the right place,
  • We’re a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done,
  • We understand that making mistakes comes in handy when you’re growing in your career. As long as you’re learning from your mistakes, you’ll fit well with us,
  • Our people have the freedom to approach, own, and solve problems creatively,
  • Our customers rely on our products to do their most important work, which means they rely on us to build things the right way.

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