Roaming Voice Support
2 months ago
L1 Support Engineer
to ensure optimal performance of international roaming voice services for our esteemed client in the telecommunications industry. From troubleshooting system issues to monitoring performance metrics with tools like Grafana, Kibana, and Splunk, your role is crucial in delivering top-notch service without a hitch.
Key Responsibilities:Handle international roaming incidents swiftly, ensuring minimal disruption to network operations.Continuously monitor system health and performance across various components, utilizing Grafana, Kibana, and Splunk for performance and fault management.Document and report incidents accurately and promptly using our service desk tool.Collaborate closely with L2 support to escalate and resolve complex issues based on detailed initial analysis.Regularly report on KPIs and system metrics to provide insights for system improvements.Monitor and report on issues related to SIP, RTP, and RTCP in the network to maintain high availability and performance.Support continuous improvement initiatives to optimize efficiency and enhance system performance.Ensure exceptional customer experience with our client's IR voice interconnect services.Assist in real-time monitoring and analytics for customer roaming experiences and operations.Participate actively in issue prioritization and improvement efforts based on customer and business impact.Conduct quality testing for all services, ensuring compliance with industry standards.
Required Skills and Experience:Proficiency in monitoring tools such as Grafana, Kibana, and Splunk.Basic understanding of Kubernetes, databases (Postgres, Cassandra, YSQL, YCQL), and network infrastructure.Strong skills in performance and fault management.Knowledge of SIP, RTP, RTCP, and other telecommunications protocols.Ability to troubleshoot effectively and follow standard operating procedures.Familiarity with VRF, Signaling Firewalls, and network flows.Experience in monitoring IR interconnect voice services (Core, Routing, Rating, and Reporting).
Why Join Us?
We offer a remote position with competitive compensation in USD per month, working with a dynamic team dedicated to innovation and excellence in telecommunications. Join us and play a key role in shaping the future of global connectivity.
Ready to take on this exciting challenge? Apply now and be part of our mission to deliver world-class telecommunications solutions.
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Roaming Voice Support
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Indore, India RP International Full timeWe're seeking a sharp-eyed L1 Support Engineer to ensure optimal performance of international roaming voice services for our esteemed client in the telecommunications industry. From troubleshooting system issues to monitoring performance metrics with tools like Grafana, Kibana, and Splunk, your role is crucial in delivering top-notch service without...
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Indore, India RP International Full timeAre you a voice virtuoso with a knack for roaming? We’re on the hunt for a Roaming Voice Enginee r extraordinaire to join direct client’s International Roaming Operations team for a 12-month gig. Onsite role either in Indore or Bangalore. This isn't your average engineering job – we're looking for someone who can juggle IMS, SIP, RTP,...
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Indore, India RP International Full timeAre you a voice virtuoso with a knack for roaming? We’re on the hunt for a Roaming Voice Engineer extraordinaire to join direct client’s International Roaming Operations team for a 12-month gig. Onsite role either in Indore or Bangalore.This isn't your average engineering job – we're looking for someone who can juggle IMS, SIP, RTP, and voice codecs...
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1 month ago
Indore, India RP International Full timeAre you a voice virtuoso with a knack for roaming? We’re on the hunt for a Roaming Voice Engineer extraordinaire to join direct client’s International Roaming Operations team for a 12-month gig. Onsite role either in Indore or Bangalore.This isn't your average engineering job – we're looking for someone who can juggle IMS, SIP, RTP, and voice codecs...
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