Service Delivery Project Manager

5 days ago

Kochi, India Tata Consultancy Services Full time
Greetings from TCS
Job Title: SDM
Location: Kochi
Experience Range: 9-11 years
Job Description
TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.
What are we looking for?
Roles/Expectations from the role:
1. The primary responsibility is to interface with customers for daily operational and project needs
2. Delivers contracted services by attending customer meetings, status communications, periodic reporting, complete project management, etc.
3. Through ticket assignments, task listing, prioritization and workload balancing ensures technical resources have clarity of what they need to execute day to day
Experience:
1. Must have a technical background, with prior hands-on experience of system administration, experience of Windows server-side infrastructure (Windows 2008, 2012, Active Directory, VMWare, Exchange 2007, 2010, Server Hardware etc.)
2. Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer's perspective to drive to a reasonable conclusion
3. Must have prior experience on Project Management
4. Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues
5. Must have ITIL process knowledge
6. Prior experience working at an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus.
7. Certification in PMP and ITIL will be a strong plus
8. A strong plus would be breadth of technical experience i.e. candidate has done enough in cloud, networking, storage, backups etc.
Desired Profile: -
Essential: -
10 + Years of relevant experience in SD
Maximum experience 15 – 20 years
Desired: - Geographical exposure to Australia, UK and US customers/users
Education/ Technical/ Functional Qualifications and/or Professional Certifications: -
Essential: - Graduation (Preferred – Engineering graduate)
Desired: - ITIL Certification, Certifications related to PM
Minimum Qualification: 15 years of full-time education

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