Process Trainer

2 weeks ago


pune, India Atidiv Full time
Job Title: -Trainer
Job Location: - Pune
Job Summary: - Ensure successful execution of training needs. Measure program training effectiveness. Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Job Duties:
• Acclimate new hires to the business and conduct training and upskill sessions
• Schedule training in coordination with training TL, HR, Operations Managers & quality team and ensure completeness within the deadline
• Direct structured learning experiences and monitor their quality results
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Identify training needs by evaluating strengths and weaknesses
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Conduct evaluations to identify areas of improvement
• Manage weekly/monthly/yearly process KPI’s and targets
• Stay updated with the process knowledge and communicate process updates within the team in timely manner
• Develop or oversee the production of classroom handouts, instructional materials, aids, manuals • Must keep track & document all process updates shared by clients or discussed in team huddles/meetings/client calls
• All escalations which are handled should be accurately dealt with without negative feedback from clients or internal team
• Understanding of nuance and the grey area - you understand it’s not a black and white world and understand the difference of working with guidelines vs. hard and fast rules
Qualification:
• Bachelor / master’s degree preferred or commensurate applicable experience Perks & Benefits:
• Incentives & Shift Allowances
About Atidiv:
Atidiv uses Data science and process outsourcing to help internet businesses run better. We are a mid- size tech business funded by Guild Capital, a Chicago-based tech investor. We are looking for smart, self- driven disruptors who share a passion to build better solutions for hard business problems. Atidiv is led by a stellar group of consultants, investment bankers, technologists and entrepreneurs looking to build the next generation of products and solutions used by modern businesses. India presence: Atidiv is a 500+ people organization and has 3 core solution areas. We have served 40+ US/ UK clients to date.
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