Territory Manager

3 weeks ago

Jhansi, India Mahindra Rise Full time

Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Customer Centric RoleQuality Product installationTractor Service within Timeline & Quality .Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)Product complaints resolution with feedback to Plant HO. thru Field Technical reports.Ensure Retention of Customers – Under warranty as well as Post warranty.Conducting field service activities for customers.Ensure CSI amongst top in the industry.Warranty control, audit & dispute handling.Reduce vehicle down time & improve work quality.Managerial RoleEnsure Dealership is Profitable & SustainableMeet Organisational service Business targets like Spares , Lubes, accessories… etc.Capability building of dealers Manpower on technical skill and system & processes.Ensures Customer satisfaction among Sales & Dealers to support the function .Inclusion of Channels to propagate business at Dealership level as well as Organizational level.- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etcPreferred Industries AutomobileTractorEducation Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diplomain Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering inMechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience 4-7 years of ExperienceCritical Experience System Generated Core Skills Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService ManagementSystem Generated Secondary Skills

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